Title: Hospital Liaison
Employment Type: Full-Time
Pay Rate: $25 - $27 per hour
Schedule: Monday – Friday 11:00 a.m. - 7:00 p.m.
Location: Bronx, New York and multiple client locations within New York.
Training Location: Please note, if hired for this position, the first week of training takes place in Ridgewood, New York and the second week of training will take place at our client locations within New York. After you complete your 2-week training, you will be assigned to work in the Bronx, New York and multiple client locations within New York.
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
Facilitate a close working relationship between our Client and DocGo
Act as the liaison and the point person to ensure a strong partnership
Work independently and establish strong relationships with patients, clinicians, and staff
Participate in regular team meetings to provide updates to stakeholders
Maintain a clear focus on high quality patient care and service
Address any issues that arise and include DocGo leadership when needed
Problem solve and find solutions for any areas of improvement opportunities
Demonstrate professionalism and integrity in all verbal and written communications, adhering to ethical standards and maintaining confidentiality in accordance with HIPAA regulations and organizational policies
Ensure compliance with regulatory requirements, hospital policies, and industry standards related to patient privacy, communication, and ethical conduct in all interactions with patients and external stakeholders
Stay informed about developments in healthcare trends, patient engagement strategies, and regulatory changes, seeking opportunities for professional development and incorporating new knowledge into daily practice
Perform other duties as assigned
Qualifications:
High school diploma or GED
Must have 3 years of customer service experience
Valid NY State EMT certification
Valid NYS Driver’s license, (minimum of 2 years) with an acceptable driving record
Experience with MS Office (Outlook, Calendar, Excel, etc.)
Organizational skills with attention to detail and ability to multitask in a fast-paced environment
Strong interpersonal skills and the ability to communication effectively with diverse stakeholders in a professional manner
Ability to work independently and as part of a team, demonstrating flexibility and adaptability
Hospital Liaison - EMT • New York, NY, US
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