Job Title: Customer Success Advisor – Logistics & Transportation Solutions
Location: 12770 Coit Rd Dallas Texas, 75251 (In Office)
About MW Logistics:
MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.
Position Overview:
Overall, this position is responsible for providing multi-level operational support and customer service for customers through tracking and tracing activity (inbound/outbound phone calls, text, emails), ensuring on-time delivery and pick-up.
Key Responsibilities:
Required Qualifications:
Characteristics for Success in This Role:
Office:
Hours: In-office – 8:00 am – 5:00 pm. As a 24/7/365 operation, work hours will include afterhours, weekend and holiday hours to meet work demands.
Customer Success Advisor • Dallas, TX, US
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