Sales and Customer Service Associate

F3 Innovations Inc. is a people-oriented marketing firm in Riverside where your outreach helps connect customers with mobile devices and wireless plans tailored to their needs. The Sales and Customer Service Associate will specialize in guiding individuals through service options, resolving product questions, and supporting account setup using CRM workflows and campaign-approved protocols.

As a Sales and Customer Service Associate, you'll be a customer's partner in finding the right connection for their home. The Sales and Customer Service Associate's thoughtful approach to explaining plans and resolving questions will build trust and ensure every interaction ends with a feeling of relief and satisfaction.

Key Responsibilities of the Sales and Customer Service Associate

• Recommend mobile devices, wireless plans, and connectivity tools based on customer usage patterns and service goals.
• Launch structured outreach campaigns to promote bundled upgrades, data plans, and mobile service enhancements.
• Guide customers through account setup, plan selection, and activation workflows using CRM platforms and approved protocols.
• Troubleshoot service issues and coordinate timely resolutions across the mobile ecosystem using internal support channels.
• Log customer interactions, purchase intent, and activation milestones to support campaign tracking and performance reporting.
• Share engagement insights to refine outreach strategies and improve mobile service delivery across residential territories.