E-Billing Supervisor

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

E-Billing Supervisor - Stanley Access Technologies, Remote CT

Stanley Access Technologies, a division of Allegion, is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

E-Billing Supervisor

The E-Billing Supervisor plays a pivotal role in guiding, monitoring, and leading the E-Billing team to ensure efficient and effective billing processes. This role requires a strategic thinker with a strong customer focus, capable of enhancing customer relationships and ensuring the timely and accurate submission of invoices. The Supervisor will be instrumental in driving process improvements, leading vendor on-boarding, and managing customer portals to optimize billing operations.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do

• Oversee and guide the Install and Service E-Billing Team, fostering a collaborative and high-performance culture.
• Empower team members to make informed decisions and provide coaching to support their professional development.
• Conduct performance evaluations, address performance issues, and ensure the team meets established KPIs.
• Submit invoices into customer portals, ensuring the effective use of portal services to manage and track billing items.
• Perform quality checks on team outputs to ensure accuracy and timeliness of submissions.
• Develop and implement E-Billing procedures and policies to streamline operations and improve efficiency.
• Resolve E-Billing issues by collaborating with internal teams (e.g., CRM, AR, Branches) and external customers.
• Establish and maintain professional relationships with customers, ensuring confidentiality and trust.
• Lead initiatives to set up and onboard new customers and portals, updating relevant systems and documentation.
• Identify opportunities for process improvements and assist in implementing changes to enhance service delivery.
• Complete daily, weekly, and monthly reporting, maintaining accurate trackers and documentation.
• Work closely with management to identify areas for improvement and contribute to strategic planning.

What You Need to Succeed

Why Work for Us?

Allegion is a Great Place to Grow your Career if :

What You'll Get from Us :

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.