Portal Specialist

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

What We Offer :

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal / sick days per year round out the package.

Rite-Hite is an Equal Opportunity / Affirmative Action employer offering a drug free workplace for our customers and employees.

Job Description :

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Timely payment and collection of outstanding invoices for assigned accounts, while maintaining positive customer and representative relations.

• This position is responsible for the collection process of web billings to ensure timely payment of relevant electronic billed invoices. The incumbent will maximize the change of 'first time right' collections and to ensure each sale is billed and collected in a timely and accurate manner.
• This position will provide support to Order-to-Cash (O2C) initiatives through web-based AP portal billing to ensure efficient, accurate, and timely payment processing.
• This position is responsible for the submission of outstanding service and new equipment invoices through customer web-based portals.
• This position will process credit card payments, as requested.

Effective facilitation of resolution to payment disputes, while maintaining positive customer and representative relations.

Effective communication with internal parties to facilitate reconciliation of portal billings errors.

EDUCATION and / or EXPERIENCE

KNOWLEDGE / SKILL REQUIREMENTS :

The ideal candidate will demonstrate :

SUPERVISORY RESPONSIBILITIES :

This role will not have supervisory responsibilities.

Additional Job Information :