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Client Service Representative

Client Service Representative

Western Carolina Regional Animal Hospital & Veterinary EmergencyFlat Rock, Michigan, USA
Hace 25 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Working at Western Carolina Regional Animal Hospital feels like being part of a close-knit family that truly caresfor each other and for every animal that walks through our doors. Our compassionate highly skilled team of doctors stays up to date with the latest advancements in veterinary medicine ensuring the best possible care for our patients. We take pride in fostering a warm supportive culture where teamwork empathy and a shared love for animals make every day rewarding.

Position Overview

  • The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks providing valuable support to the hospital.

Key Responsibilities

  • Provides excellent customer service in-person over the phone and during high-stress situations.
  • Manages lobby flow addresses concerns calms distressed owners and schedules appointments.
  • Handles basic medical emergencies for pets and owners ensuring safety and well-being.
  • Assists with medication pickups inquiries and provides information about services and products.
  • Inputs and manages data in practice management software including billing and accounts.
  • Assists with retail sales weighing pets processing faxes and maintaining records.
  • Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

    • Qualifications (Required)

  • High school diploma or GED required or equivalent combination of education certification training and / or experience
  • More than two years of experience as a veterinary receptionist required
  • Knowledge of clerical procedures and ability to organize files and records
  • Excellent customer service skills providing courteous and prompt assistance
  • Accurate cash handling and cashiering abilities
  • Strong multitasking skills with attention to detail
  • Flexibility in scheduling
  • Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing walking climbing and lifting animals up to 50 pounds

    • Preferred Skills (Nice to Have)

  • Preferably with experience in General Practice or Emergency and Cornerstone software

    • Schedule :

  • Full-Time Swing Shift
  • 12-hour shifts nights or weekends
  • Multiple shifts available

    • What We Offer

    We care deeply about supporting our team members professionally and personally. Benefits include :

  • Medical dental and vision insurance
  • Paid Parental Leave (birth adoption foster)
  • 401(k) with discretionary contribution
  • Team Member Pet Discounts
  • Emotional wellbeing support including Calm app access and 24 / 7 EAP
  • CE stipends and career development resources
  • Grant Circle a relief fund for team members facing personal hardship
  • Local hospital culture backed by national resources

    • At PetVet Care Centers were committed to a Culture of Care for pets for the people who love them and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11000 dedicated professionals including 1700 veterinarians we offer a unique blend of local leadership and national support that helps our hospitals thrive.

    Our model is built on partnership collaboration and local medical autonomy empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether youre providing care in a hospital or supporting operations behind the scenes PetVet is a place where you can grow your career stay connected to your purpose and make a meaningful impact.

    You care for pets. We care for you.

    PetVet is an equal opportunity employer. All employment decisions are made without regard to race color age gender gender identity or expression sexual orientation marital status pregnancy religion citizenship national origin / ancestry physical / mental disabilities military status or any other basis prohibited by law. EOE M / F / D / V

    PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

    Required Experience :

    Unclear Seniority

    Key Skills

    Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Client Service Representative • Flat Rock, Michigan, USA