Client Technologies Technician Intermediate

Advanced Systems Design is seeking a Client Technologies Technician, Intermediate   for our client locate d in Tallahassee, FL.

This position is onsite in Tallahassee, FL, and requires in-person availability starting day 1.

Job Overview :

The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows :

• Provide Tier 1 software, hardware, and network-related support;
• Use documented procedures and checklists to assist end users with technical issues;
• Use a ticket tracking system to log end-user information and a description of the issue;
• Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;
• Escalate problems to Tier 2 technical support; and
• Communicate with the end users regarding the status of the resolution.

Required Qualifications :

The Department requires the following experience, skills, and knowledge for this position :

Preferred Qualifications :

The Department prefers the Candidates to have the following experience, skills, and / or knowledge for this position :

Education :

Advanced Systems Design, Inc. is :

the pre-employment testing protocol :

background investigation

Our Employees :

Comprehensive Health Insurance with PPO and HDHP / HSA options

For additional information regarding Advanced Systems Design, please check out our WEBSITE or click HERE for all current job openings.

Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.