Therapeutic Support Services Supervisor

Therapeutic Support Services Supervisor

Position Statement : The Therapeutic Support Services (TSS) Supervisor provides direct supervision, coaching, and leadership to the TSS staff across residential programs. This position is responsible for ensuring consistent trauma-informed interventions, quality crisis response, and staff support throughout behavioral and emotional incidents. The TSS Supervisor collaborates with clinical, residential, and administrative teams to promote safety, accountability, and a therapeutic culture for both youth and staff.

Responsibilities

• Leads staffing operations including recruitment, onboarding, supervision, and performance evaluation to build and sustain a competent, mission driven work force. Ensures effective staffing for coverage requirements.
• Coordinates and supervises Therapeutic Support Services staff ensuring essential teamwork and consistent adherence to all program policies and procedures.
• Supports professional growth and development for Therapeutic Support Services staff through regular structured coaching, team meetings, in-service trainings, modeling, supporting organizational awareness, and ensuring thorough communication.
• Develops and implements comprehensive Therapeutic Support Services Programs, including supporting program goals and creating policies and procedures.
• Oversees the daily operations of Therapeutic Support Services Programs
• Leads and promotes effective strategies for program management following models of practice.
• Leads incident management, crisis interventions, and risk assessments while ensuring documentation is appropriate and submitted to oversight agencies in a timely manner.
• Leads post-incident debriefings with the TSS team.
• Promotes a positive, responsive team culture that models empathy, professionalism, and resilience.
• Collaborates with multidisciplinary teams to develop and maintain youth individualized crisis support plans (ICSPs).
• Ensures Therapeutic Support Services Program compliance with all relevant regulations and standards.
• Other Duties as Assigned.

Qualifications

Elmcrest's Core Values & Competencies :

Competencies :

Required Education and Experience :

Essential Job Qualifications

Equal Opportunity Statement : Elmcrest Children's Center prohibits discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. Accommodations : Elmcrest Children's Center will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Elmcrest Children's Center. Contact Human Resources with any questions or requests for accommodation. At Will Employment : Your employment with Elmcrest Children's Center is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Elmcrest Children's Center, with or without cause, with or without notice, and at any time. Nothing in this job description or in any other policy of Elmcrest Children's Center shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Elmcrest Children's Center employees.