Patient Access Manager

Patient Access Manager

The mission of Helio Health, Inc. is : To promote recovery from the effects of substance use and mental health disorders and other health issues. The Patient Access Manager will oversee several Patient Access Team Leaders and manage the patient access process, ensuring efficient and effective patient registration and financial information collection across outpatient, residential and inpatient programs. This is a key role in ensuring a positive patient experience and smooth operations within our organization.

In addition to Helio Health's comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!

Pay Rate : $80,000.00 - $87,000.00

Responsibilities

• Travel to designated locations within the organization's network to oversee and manage patient access functions, ensuring compliance with organizational policies and procedures.
• Provide leadership and guidance to the patient access team leads and their direct reports.
• Develop and implement standardized processes and workflows to streamline patient access operations across multiple locations.
• Ensure accurate and timely registration of patients, including the collection and verification of demographic and insurance information.
• Collaborate with clinical and administrative staff to coordinate patient admissions.
• Monitor and manage the client financial process, including insurance verification, first step of pre-authorization, and identification of patient financial responsibilities.
• Ensure compliance with regulatory requirements and maintain up-to-date knowledge of industry changes and best practices related to patient access and behavioral health.
• Implement quality improvement initiatives to enhance patient access services and maximize patient satisfaction.
• Provide training and education to staff on patient access processes, insurance protocols, and customer service best practices.
• Establish and maintain effective relationships with external stakeholders, such as insurance providers and referring organizations, to facilitate efficient patient access and collaboration.
• Attend training as required to keep abreast of Medicaid changes and attend annual in-services (fire, safety)
• Maintain confidentiality / privacy as it relates to client services and information.
• Attend agency in-service programs when scheduled.
• Other duties as assigned.

Qualifications

Our Comprehensive Employee Benefits Package Includes :

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law. Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.