Manager Client Services

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Closing Date : 11 / 20 / 2025

Type of Position :

Administrative Operations and Support

Workstudy Position : No

Job Type : Regular

Work Shift :

Sponsorship Available :

No

Institution Name :

University of Arkansas Fayetteville

Founded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.

Department :

Facility Operations & Maintenance Support

Departments Website :

of Job Duties :

The Manager - Client Services works within the Operations Support division to provide leadership and operational oversight for the interface between facilities management and the campus community. The position will oversee the single point of entry for all work and project requests coming into Facilities Management. They will manage the work control process through Facilities Managements Service Center and ensure requests are routed coded and charged in accordance with current policies. They will lead our client outreach program to ensure we provide departments with value-added information on the status of work their facilities and discuss facility support requirements for their operational needs.

The position is also responsible for overseeing the campus building executive program to include training communication and management of building executive assignments. They will oversee the program to distribute and maintain accountability of keys for campus. They will also oversee the campus outdoor reservation processes.

The position will supervise mentor and train staff manage project timelines and budgets and foster relationships with stakeholders across campus.

Regular reliable and non-disruptive attendance is an essential job function of this job as is the ability to create and maintain collegial harmonious working relationships with others.

Qualifications :

Minimum Qualifications :

Bachelors degree in business administration facilities management operations management or related field from an accredited institution of higher education

At least five years of experience in customer service OR a facility management organization

Experience with utilization of a computerized work order management system

Applicable equivalencies may be considered on the above qualifications.

Preferred Qualifications :

Supervisory experience

Experience in higher education facility operations maintenance or utilities

Experience with FAMIS UAs Computerized Maintenance Management System (CMMS)

Experience with Workday

Knowledge Skills & Abilities :

Ability to effectively communicate verbally in writing not only with staff but with deans directors department heads etc.

Familiarity with Facility Management processes and organization

Knowledge of workflow processes

Knowledge of best practices in the utilization of computerized work order management systems

Strong customer service skills

Excellent written and oral communication skills

Excellent organizational and customer service skills

Additional Information :

Salary Information :

$75092 - $86355

Required Documents to Apply :

Cover Letter / Letter of Application Resume

Optional Documents :

Proof of Veteran Status

Recruitment Contact Information :

Caitlin Hughes Strategic Talent Acquisition Specialist

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants :

Pre-employment Screening Requirements :

Criminal Background Check Motor Vehicle Reports Check Sex Offender Registry Substance Abuse Testing

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and / or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity :

N / A

Frequent Physical Activity :

N / A

Occasional Physical Activity :

N / A

Benefits Eligible : Yes

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 75092 - 86355