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Patient Services Representative I-II – OBGYN, East DenverUniversity of Colorado • Aurora, US
Patient Services Representative I-II – OBGYN, East Denver

Patient Services Representative I-II – OBGYN, East Denver

University of Colorado • Aurora, US
Hace más de 30 días
Salario
38.000,00 US$–44.384,00 US$ anual
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
Patient Services Representative I-II – OBGYN, East Denver-39768University Staff

Description

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Services Representative I-II – OBGYN, East Denver

Position #: 00847502 – Requisition #:39768

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical department(s).

Key Responsibilities:

  • Acknowledges and welcomes patients and visitors; sets the tone for a positive experience

  • Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge

  • Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)

  • Answers multiple phone lines to fulfill patient needs over the phone

  • Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks

  • Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy

  • Collects patient copays and balances the drawer daily

Work Location:

Onsite – this role is expected to work onsite and is located in East Denver, CO.

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Patient Services Representative I-II – OBGYN, East Denver • Aurora, US

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