Customer Service Representative

Job Description

Job Description

COMPANY OVERVIEW

At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of cold chain.

We believe our employees make us different. Our goal is to attract; retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.

POSITION OVERVIEW AND PURPOSE

This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Develop and maintain customer relationships in a professional manner.

Process hold / release of inventory.

Review receipts / outbounds for accuracy.

Invoice and verify accounts accurately and in a timely manner.

Generate customer reports per customer request as needed.

Verify inventory and notify customers of potential shortages.

Ensuring electronic transactions are not failing.

Coordinate with Operations on special customer requests, expediting when necessary.

Serve as first point of contact to resolve customer issues.

Maintain and file documentation in an organized and comprehensive way.

Perform other duties and special projects as needed.

QUALIFICATIONS

High school diploma or GED

Excellent verbal and written communication skills.

Excellent organizational skills, including ability to multi-task and prioritize workload.

Proficient computer skills, including Microsoft Office Suite.

Strong sense of urgency and ability to meet deadlines.

High level of attention to detail.

Willingness to carry out procedures as directed.

Understand and follow verbal instruction, written instruction, and company policies.

Comfortable working independently or as a team.

All qualified Arcadia Cold Storage and Logistics applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.