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Reputation Manager
Reputation ManagerRR Electric Heating & Air • Moorpark, CA, US
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Reputation Manager

Reputation Manager

RR Electric Heating & Air • Moorpark, CA, US
Hace 11 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Top Pay | Monthly Performance Bonuses

Location : In-Office

Schedule : Full-Time | Flexible Hours

Who We Are

RR Electric Heating & Air is a family-owned and operated home services company proudly serving Moorpark and the surrounding areas. We live by a win-win-win philosophy : we succeed only when both our customers and employees are happy. Our culture is rooted in core values, mutual respect, and genuine care—for each other and for the customers we serve.

At RR Electric, you’re more than just a number—you’re part of the family.

About the Role :

We’re looking for a Reputation Manager with exceptional communication skills, empathy, and attention to detail. This person will be responsible for nurturing positive relationships with our customers and ensuring their experiences are recognized and reflected online.

The ideal candidate is patient, kind, and motivated by helping people feel heard and valued. You’ll be interacting with customers through phone, email, and online platforms to ensure their concerns are resolved with care and professionalism — turning challenges into opportunities for connection and trust.

Key Responsibilities :

  • Engage with customers who have shared feedback about their experience.
  • Provide empathetic and solutions-focused communication to address concerns.
  • Coordinate with internal teams to ensure customer issues are resolved promptly.
  • Monitor online reviews and feedback platforms such as Google and Yelp.
  • Identify opportunities to strengthen and maintain a positive online reputation.
  • Track and report progress toward company reputation goals.

What We’re Looking For :

  • Excellent written and verbal communication skills.
  • Positive, patient, and solution-oriented attitude.
  • Strong sense of empathy and professionalism.
  • Ability to stay calm and kind under pressure.
  • Detail-oriented with good organization and follow-up skills.
  • Prior experience in customer service, reputation management, or communications is a plus.

    • Compensation & Benefits :

  • Competitive base pay.
  • Monthly bonuses based on performance goals.
  • Paid Training – Learn our systems and culture from day one
  • Top-of-the-line CRM Software – ServiceTitan and more
  • Medical, Dental, Vision & Life Insurance – Plus optional Aflac plans
  • Retirement Plan – With company match
  • Competitive Wages – With opportunities for growth and bonuses
  • Cross-Training Opportunities – Learn and grow in multiple departments
  • Company Outings & Team Events – Build lasting relationships
  • A Supportive Culture – Family-first values and a team that truly cares

    • Join a team that values professionalism, heart, and results.

    If you’re someone who takes pride in turning a customer’s experience around and creating lasting positive impressions, we’d love to hear from you.

    Learn more about who we are at www.RRElectricHVAC.com .

    Apply now and take the first step toward a career you'll love.

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    Manager • Moorpark, CA, US