Senior Customer Experience Manager

A company is looking for a Senior Manager, Customer Experience (L4).

Key Responsibilities

Operationalize customer and partner lifecycle standards across onboarding, engagement, and success planning

Leverage AI and automation tools to enhance customer engagement efficiency and develop scalable workflows

Manage customer-facing teams and set performance expectations while fostering a culture of continuous improvement

Required Qualifications

8-10+ years of experience in Customer Success, Customer Experience, or related operational roles

Experience managing individual contributors

Strong background in analytics, reporting, and performance improvement

Experience operating CX platforms such as Gainsight

Demonstrated ability to build scalable workflows and engagement models