Dispatcher

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Health insurance

Training & development

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. Please note that this a semi-remote position. Candidates must be residents or willing to relocate within our service area in Colorado.

JOB SUMMARY

This position answers the phone and dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

• Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
• Makes every effort to compress call scheduling to effectively maximize productivity and revenue
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at clients convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the Right Plumber is sent to the Right appointment
• Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
• Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into Service Titan
• AR and AP proccessing

MINIMUM REQUIREMENTS

• Applicants must be residents or willing to relocate within our service area in Colorado.
• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience required
• Prior Service Titan experience preferred