Shelter Residential Advisor

Benefits :

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Position Title : Shelter Residential Advisor

Reports To : Shelter Lead

Physical Location : Thrive Youth Center, San Antonio, TX 78207 (On-site)

Organization Description :

Thrive Youth Center is a 501(c)(3) non-profit in San Antonio, TX serving young adults, 18-24 years old, experiencing homelessness. Thrive provides emergency shelter and short-term housing for clients in apartments around San Antonio. The mission of Thrive Youth Center is to provide LGBTQ+ homeless young adults with a safe and supportive environment to facilitate their empowerment toward transforming their lives, while the vision is to create an equitable community where all LGBTQ+ young adults flourish. Thrive Youth Center thrives on the values of : Teamwork, Honesty, Responsibility, Integrity, Visionary, Empathy

Position Summary :

Thrive Youth Center is seeking a young adult Residential Advisor to serve the needs of clients experiencing homelessness in a homeless shelter setting. The primary purpose of a Residential Advisor (RA) is to focus on client safety and shelter living life skills with an emphasis on preparing the client for self-sufficiency. The RA is to perform daily, consistent, and effective crisis intervention, providing information to appropriate staff and Haven partners regarding a client’s mental health and physical well-being to ensure appropriate services are being provided. This full-time position will provide support for clients at the Thrive Youth Center Emergency Shelter on the Haven for Hope campus.

Essential Duties and Responsibilities :

Role Responsibilities

Client Residential Support 45-55%

• Provide first-class care and residential support for all sheltered clients in the Thrive Emergency Shelter.
• Monitor all areas of the Thrive Emergency Shelter to ensure compliance with the rules, policies, procedures, and protocols.
• Respond to clients’ requests, complaints, and inquiries. Issue hygiene products and personal supplies to new clients entering shelter services.
• Conduct regular inspections, chore checks, documenting opportunities and celebrating the clients’ successes.
• Identify and respond to any client who is experiencing a problem or crisis to ensure they are safe and that other on-campus service providers are aware of the situation and able to respond with appropriate services.
• Conduct initial assessments for client needs at program entry.
• Utilize agency vehicles for client off-campus events, as assigned.

Administrative and Outreach Responsibilities : 25-35%

• Utilize the case management system, HMIS for all relevant data and documents.
• Ensure the timely completion of required documentation and ensure required information is entered as required.
• Submit referral forms to partner agencies (on-site and off-site), for benefits, education, and employment assistance.
• Assist potential and prospective clients in resource navigation for the following needs : LGBTQ+ specific resources, housing, rent-assistance, benefits, employment, education, other shelter opportunities.
• When assigned and scheduled, participate in outreach efforts for prospective clients.

Office Support or Extended Organization Assistance : 5-10%

• Participate in required monthly training as assigned.
• Ensure office cleanliness in general office spaces.
• Assist other Thrive departments with activities, as needed and assigned.

Work Environment & Skills

• Noise level is moderate, as the majority of job duties are present in the Thrive Emergency Shelter. Flexibility in regard to employment responsibilities, duties, activities, and hours scheduled.
• Proficiency in computer technology and systems for organization programming (Microsoft and Google systems).
• Daily use of a cell phone for client interactions and conversations (reimbursement opportunities available).
• Work environment requirement to perform regular duties both indoors and outdoors.
• Standard physical activity such as periodic standing, walking, sitting, and basic motor skills to access computer files for information and data entry.
• Normal walking requirements include the ability to move in and around personal workspace and to and from other areas, including walking stairs several times each day.

Required Qualifications :

• Completion of High School Diploma / GED Commensurate experience in residential support within community programs serving youth, at-risk young adults, homeless individuals, and / or diverse communities.
• Demonstrated commitment of LGBTQ+ affirming care and experience working with marginalized youth populations.
• Strong interpersonal skills, emotional intelligence, and ability to hold compassionate boundaries.
• Ability to work in a collaborative, community-based setting with a diverse team and client base.
• Must have a valid Texas Driver’s License, a good driving record, reliable transportation, and proper insurance coverage.

Preferred Qualifications :

• CPR & BLS certification or willingness to obtain
• Trauma informed care certification or willingness to obtain

Training in trauma-informed care, crisis intervention, harm reduction, substance abuse, and mental illness disorders.

• Knowledge of the Homeless Management Information System (HMIS) Bilingual in Spanish and English

Compensation and Benefits :

This position pays an hourly rate of $15.00 at full-time hours. Full-time benefits include employer paid medical insurance and life insurance options. Additional benefits include ability to contribute to a retirement 401(k), paid time off, professional development and training opportunities, and participation in a mission-driven, affirming organizational culture.

Submit resumes and complete application on https : / / thrive-youth-center-inc.careerplug.com / account. Navigate to the Careers page.

For additional information, email info@thriveyouthcenter.org.