Operations Manager

Job Description

Job Description

Benefits :

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose :

The role of an Operations Manager at Uptown Alley is multifaceted, encompassing a wide range of responsibilities aimed at ensuring the smooth and efficient operation of the facility while supporting the General and Assistant General Manager.

Key Responsibilities :

Strategic and Financial Management

Displaying financial understanding by summarizing / analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management

Accountable to maximize daily sales and effectively manage costs, labor and cash control

Manage department labor costs within acceptable budgets

Operational Management

Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction

Ensure site inspections are within acceptable standards

Conduct daily venue walks- report any issues to the GM or AGM

Assist in managing daily operations : staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product

Manage organization and cleanliness of departmental areas

Staff Management

Hire, train, and develop staff, ensuring they provide exceptional service

Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development

Handle disciplinary actions when necessary

Foster a team -oriented, positive work environment

Provide CE when necessary as it relates to food safety, and alcohol training, and workplace safety

Customer Service

Ensure guest satisfaction by addressing and resolving complaints promptly

Monitor customer feedback and use insight to improve service quality and experience

Develop and oversee loyalty and rewards programs to encourage repeat business

Education & Qualifications :

Highschool or GED equivalent.

Must be 21 years old.

Must be able to work up to fifty hours per week.

Able to lift up to 50 lbs, Able to stand for long periods of time.

Desirable - AA or BA in business management or relevant discipline.

Experience :

Minimum 3-5 years experience with an FEC or restaurant in a managerial or leadership position.

Experience in a high-volume restaurant or family entertainment center environment.

Desirable - Previous experience in a leadership role at an FEC or restaurant

Skills & Competencies :

Excellent verbal and written communication skills

Time management skills

Leadership skills

Meticulous attention to detail

Organizational skills

Problem solving skills

Customer service skills

Adaptability

Understanding of safety and overall health and safety compliance

Desirable - Basic understanding of financial management and basic financial principals

Technological Proficiency

Basic payroll and HRIS platform understanding

Basic working knowledge of our Customer Relationship Management (CRM) Software

Working knowledge of our Point-of-Sale (POS) Systems

Working knowledge of reservation and booking software

Intermediate skills with Microsoft office, and Windows based PCs

Desirable - basic Social Media proficiency

Personal Qualities :

Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor

Languages :

English

Desirable - Spanish

Department : Operations

Location : On-Site

Travel Required : No

Type : Full-Time

Working Pattern : Monday-Friday, Weekends, Nights, Holidays

Reports To : General Manager

Collaborates With : Human Resources, Sales and Marketing, Administrative Support Teams

Supports & Engages With : Junior Managers, FOH, BOH, Games, Guests