Solutions Engineer

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

As this is a unique role that allows for direct collaboration with our top clients, we have strict in-office and travel requirements. Candidates should apply if they are willing to be based out of NY or SF, while traveling to client locations 25-50% of the time.

About the Role

We are building the AI-native operating system for regulated finance—starting with mortgage servicing. Our system of record powers real operations at national scale, with $100B+ in loans, 500K+ customers, and AI agents executing real workflows. As a Solutions Engineer , you’ll be the technical arm of our most strategic partnerships—rapidly building bespoke solutions that drive customer value, unblock deployments, and ultimately shape our core product. You’ll work at the intersection of engineering, product, and GTM—embedding deeply with customers to understand their needs and shipping solutions that make our software indispensable.

This is not a roadmap-bound role. You'll move fast, own messy business problems, and deliver value in days—not quarters.

What You'll Do

• Collaborate with enterprise clients to build custom integrations and solutions tailored to their workflows.
• Scope, design, debug, deploy, and iterate on high-impact prototypes and integrations.
• Lead technical conversations—translating business need into architecture, scoping use cases, and defining deployment patterns.
• Address security and compliance questions, escalating complex issues when needed.
• Maintain and enrich documentation : guides, FAQs, internal tools, and best practices.
• Capture and advocate for customer feedback—feeding it directly into product planning and GTM strategy.

Ideal Background

Why Join the Solutions Engineering Team?

If you’re excited by zero-to-one work, this is one of the most impactful roles at Valon. Solutions Engineers and Forward Deployed Engineers (FDEs) are on the front lines of our software expansion—solving high-leverage customer problems, unlocking revenue, and shaping the roadmap in real time.

We’re at a unique inflection point : after years of building and proving our system as a national servicer, we’re now scaling that software to power the broader industry. There’s massive inbound interest—and the bottleneck is execution. This team is how we close that gap.

This is a role for engineers who want to move fast, build with purpose, and make their fingerprints visible across the product and business. You’ll operate at the intersection of AI, finance, and infrastructure—embedding with customers, shipping bespoke solutions, and influencing how our platform evolves.

You'll succeed here if :

Join us if you want to :

This Base Compensation pay range applies to our New York City located staff and may differ according to location.

New York Base Compensation Pay Range

$130,000 - $230,000 USD

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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