Holiday Inn Express & Suites DFW Grapevine - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Welcome to the Holiday Inn Express & Suites DFW Airport-Grapevine hotel! We look forward to making your visit memorable and stress free. Business travelers can enjoy the convenience of proximity to nearby companies including CAE Training Center, Flying Food, Eaton Corporation, and CEVA Logistics. Our 100% smoke-free hotel is great for corporate and leisure travelers due to ease of access to the Dallas / Fort Worth International Airport, accompanied by complimentary shuttle service. Centrally located between Dallas and Fort Worth, Grapevine is the perfect place to stay! Enjoy free breakfast and parking, complimentary Wi-Fi and a 24 hour Business Center can keep you productive while away from the office. Our Grapevine hotel is near great entertainment, such as Main Event, Cinemark, amazing stores at Grapevine Mills Mall, as well as delicious dining in historic downtown Grapevine. From wine tastings at 8 of the different wineries in the area and sports fans enjoying AT&T Stadium, leisure travelers never have a shortage of local attractions. Once you're ready to relax, we offer an outdoor pool, whirlpool and children's pool, and a 24 hour Fitness Center with state-of-the-art equipment, along with our suite shop with drinks, snacks, & items for your convenience. Come enjoy what Grapevine and the Holiday Inn Express – DFW Grapevine has to offer!At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions :

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