Area Supervisor

Area Supervisor

Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

Success. Our winning team pursues excellence while learning and evolving

Career growth. We develop industry leading talent because Ross grows when our people grow

Teamwork. We work together to solve the hard problems and find the right solution

Our commitment to diversity, equality & inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the store as well as the general operations and supervision of the store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the store, supervising associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising company operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments :

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance / exit control (associate entry / egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
• Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

Customer Service :

Personal and Store Brand :

General Merchandising :

Loss Prevention :

Front End Supervision and Operations :

Fitting Rooms :

Administrative Duties as Assigned by Store Manager :

Competencies :

Manages Work Processes

Business Acumen

Plans, Aligns & Prioritizes

Builds Talent

Collaborates

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Qualifications and Special Skills Required :

Excellent verbal communication skills.

Fluency in English.

Prior customer service and supervisory experience preferred.

Familiarity with point-of-sale equipment and applications.

Ability to perform basic mathematical calculations commonly used in retail environments.

Ability to work evenings and weekends.

Physical Requirements / ADA :

Ability to use all store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work stockroom shifts : ability to regularly push, pull and lift more than 20 lbs.

Supervisory Responsibilities :