Site Manager (Bilingual Spanish)

Site Manager

Under direct supervision of the Director of Operations, the Site Manager will manage HOPE Clinic satellite site's operations by maintaining office systems and supervising staffs in their supervision department.

Major Duties & Responsibilities for HOPE Clinic :

• Fully responsible for implementing Risk Assessment and Management and Quality Improvements for the site;
• Partake in strategic planning and oversee project implementation operation to meet goals and deadlines;
• Oversee front desk, eligibility, medical record, and call center teams at the site;
• Supervises back office, and creates employee schedules;
• Adhere to policies as stated in the HOPE Clinic policies and procedures and in subsequent HOPE Clinic trainings and meetings;
• Attend scheduled team / staff meetings such as 1) weekly manager huddles, generally held at HOPE Clinic Main every Mondays from 8 : 30AM to 10AM and 2) all staff meetings;
• Maintain open communication with the Director of Operations, including regularly scheduled one-on-one update meetings;
• Regularly communicate with the Director of Operations to discuss overall progress of operations;
• Initiate and maintain positive relationships with community and business partners (e.g. local school staff including principal, secretaries, counselors school nurses, and teachers);
• Assist in maintaining clean-up and security schedules; including janitorial and security duties necessary to maintain the cleanliness and safety;
• Work in a team environment and encourage open communication with colleagues and staff;
• Represent HOPE Clinic in addressing patient concerns and issues; document and report all incidents to Director of Operations and Continuous Quality Improvement-Assurance team;
• Implement appropriate emergency procedures in conformity with procedures adopted by emergency service authorities to ensure the safety of the patients and staffs;
• Oversee management and the proper usage of HOPE Clinic supplies, inventories, equipment, and site space; ensure professionalism and respect of HOPE Clinic properties;
• Ensure all supplies, equipment and materials are readily available for day to day operation, schedule biohazard and shredding pick-ups;
• Maintain accurate inventory logs of all supplies and equipment;
• Work cooperatively with Finance team on year-end inventory count;
• Work closely with credentialing team to ensure all on-boarding providers are credentialed with Medicaid, Medicare and Major Insurances in a timely manner;
• Achieve financial and operational objectives;
• Oversee efficiency and effectiveness of schedules;
• Keep consistent records of provider schedules, productivity, patient service counts; communicate changes with all staffs;
• Create formal staff huddle agendas as needed to address operations and quality improvement issues;
• Supervise team to deliver professionalism and quality customer service; measure outcomes through patient satisfaction surveys and feedbacks;
• Supervise front office patient payment collections to make sure daily balance close out are accurate;
• Effectively direct, supervise and evaluate job performance of all direct reports. Supervise all staffs and ensure all are adhering to the appropriate program policies and procedures;
• Coordinate special events, open houses, and a variety of site visits including but not limited to Sponsors and Audit visits;
• Clearly communicate expectations to direct reports and utilize HOPE Clinic tools to evaluate outcomes;
• Immediately document and report all incidents pertinent to the safety and wellbeing of the staffs and patients; follow proper protocols for filing incident reports;
• Maintain accurate documentation of attendance, absences and emergency information on each staff to support HR Department;
• Make sure all staffs, guests, and patients are respectful of clinic policies and property; ensure all policies and guidelines are followed;
• Attend on-site / off-site community engagement activities and on-site / off-site clinic events as needed;
• Perform other duties as assigned to support HOPE Clinic's Mission, Vision and Values.

Qualification Requirements :

Education and / or Experience :

Bachelor's Degree in Healthcare Administration or Healthcare Management preferred. (Other acceptable fields include Business Management, Social Work, Program Administration, and Sociology). Minimum 3-5 years of health center management experience required. Verifiable experience working with patients of varied ages required.

Other Skills and Abilities :

Bilingual (Vietnamese, Chinese, Arabic and / or Spanish with English) is preferred. Must have reliable transportation and a valid Texas Driver's license.