City of Piedmont is a charter city of approximately 11,000 residents located in the beautiful Oakland Hills, overlooking the San Francisco Bay. The city, which is virtually built out, consists of established residences on quiet tree-lined streets. Within Piedmont's 1.8 square-mile area there are five city parks and numerous landscaped areas which offer wooded paths, tennis courts, children's playgrounds and picnic facilities. The city will be opening a new all electric Community Pool featuring a state-of-the-art competition pool, activity pool and bathhouse facility.
DEFINITION
The Pool Office Attendant serves as the first point of contact for Piedmont Community Pool patrons. This role is essential to maintaining a welcoming, organized, and safe environment by providing customer service, managing entry operations, and supporting pool staff with administrative and facility needs.
CLASS CHARACTERISTICS
Under the direction of the Recreation Supervisor and Recreation Coordinator for Aquatics, Pool Office Attendants act as an essential part of the aquatic facility emergency action plan. They also provide everyday support through managing attendance, communicating with patrons, and performing clerical duties.
A Pool Office Attendant must :
- Be at least 16 years old and possess a work permit if under 18
- Be reliable, punctual, and have a professional demeanor
- Communicate clearly and effectively
- Have interpersonal skills which help build teamwork and collaboration
- Have the ability to work independently and as part of a team
EXAMPLES OF DUTIES (Illustrative Only)
Greet and check in patrons, ensuring proper registration, pass, or paymentOperate the point-of-sale (POS) system for pool admissions, retail items, and class registrationHandle patron questions and concerns professionally, providing accurate information about pool hours, programs, rentals, and policies, and escalating issues to a supervisor when appropriateMaintain the cleanliness and organization of the front office, entry lobby, and counter areasMonitor locker room and restrooms to ensure they are clean and stockedRestock brochures, waivers, first aid materials, and office suppliesPerform basic clerical duties, including data entry, printing rosters, and filingRecord attendance, assist with form completion and store documents as directedLearn and perform duties of the aquatic emergency action plan such as helping clear the pool, calling emergency services (911), meeting EMS personnel upon arrival to provide directions, and alerting supervisors as directedCommunicate effectively with lifeguards, instructors, and other staff to support smooth facility operationsSupport daily opening and closing routines, including signage setup and office security checksAssist with set-up and logistics for facility events and room rentals, as neededManagement reserves the rights to add, modify, change or rescind work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.QUALIFICATIONS
Knowledge of :
Basic computer literacy, including the ability to navigate common digital tools and systemsCustomer service etiquetteExperience working or volunteering in a customer service position is highly preferredBasic mathematical functions, using addition, subtraction, multiplication, and divisionAbility to :
Use standard workplace software and learn the recreation registration software with minimal trainingUse a computer, phone system, copier, and other standard office equipmentCommunicate clearly with patrons and staff in-person and via phone or emailMulti-task and keep track of tasks in a fast-paced environmentFollow instructions with attention to detail, respond to requests and follow up with supervisor as neededParticipate in regular in-service training sessionsCommunicate effectively and work cooperatively with Recreation department personnel, volunteers, vendors representatives, school personnel, children, parents, patrons, the general public, and coworkersUnderstand and use a wide variety of resources and information, such as regulations, accident / incident reports, schedules, time sheets, patron complaints, correspondence and general operating manualsAct quickly, calmly and appropriately in response to emergency situations by participating and assisting Lifeguards in the Emergency Action PlanREQUIREMENTS
Certifications :
First Aid / CPR with AED through American Red Cross or nationally recognized agencyPhysical and Mental Demands :
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Must be able to respond and move quickly during emergencies or urgent situations.
Environmental Elements :
Ability to work outdoors, including participation in required aquatic staff in-service in and out of the water for extended periods, exposed to sun, water, and varying weather conditionsAbility to dress according to dress code throughout scheduled shiftsAbility to work indoors in an office setting with frequent transitions to the pool deck areaExposure to noise, humidity, and chlorine-related odorsMust be comfortable working in a shared space with high public interactionAbility to work under moderately safe and comfortable conditions where exposure to environmental or job-related factors may cause discomfort and where there is a risk of temperature variations or extremes, odors, toxic or caustic chemicals, wetness, noise, violence, disease, blood or bodily fluids while rendering first aid and CPREmployees may interact with challenging staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures.First round of interviews is planned for the week of August 25; however, this position may remain open until filled.
Successful candidates must pass a Department of Justice live fingerprint scan, background reference checks, and a Tuberculosis screening prior to start of employment.
