Patient Service Representative Urology

About Our Company

Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians .

When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.

Please Note : We will only contact candidates regarding your applications from one of the following domains : @ @ @ @ @ @ or @.

Job Description

Essential Job Functions :

Assists Physician APN / PA with patient care patient flow procedures and clerical duties.

Responsible for greeting patients / family scheduling patient appointments and tests in an efficient and timely manner.

Collects payments from patients provide account balance and issues receipts. Posts payments to the correct accounts. Opens and closes batches daily as required; prepares bank deposit bags.

Answer the telephone promptly and deal with the callers needs expeditiously. Takes an accurate message when needed and delivers it to the appropriate individual. Demonstrates appropriate etiquette.

Provides referrals and / or consult orders appropriately and in a timely manner.

Schedules and enters diagnostic tests and procedures into the order management system following all appropriate workflows.

Obtains verifies and updates patient information including demographics insurance HIPAA forms and financial waivers.

Prepares the examination room. Escorts patient into the room. Cleans examination room when the exam is complete.

Ensures proper preparation for patient visits. Prepares pertinent information needed for patient visits.

Schedules appointments accurately and appropriately according to departmental guidelines

Collects lab specimens according to departmental guidelines. Accurately labels specimens.

Accurately completes any / all necessary forms for the patients.

Obtains vital signs : BP temp pulse height & weight accurately and completely as required. Documents appropriately in EHR.

Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.

Appropriately reviews and reconciles medication list.

Accurately documents allergies in EHR.

Reconciles encounters daily and accurately according to policy guidelines.

Employs appropriate and timely use of Tasking.

Confirms future appointments as needed. Reconciles Televox cancellation list.

Communicates to the Office Supervisor / Manager appropriately and promptly.

Maintains an organized sample closet and discards outdated medication.

Employs appropriate and timely use of Tasking.

Appropriately enters and links orders.

Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory completes and directs requisitions for supplies forms equipment or services.

General Job Functions :

Verbalizes and demonstrates an understanding of medical emergency procedures.

Complies with all SMG regulatory policies procedures and standards.

Understands and performs within the scope of practice.

Other duties as required i.e. EKG Phlebotomy.

Physical Job Requirements :

Pushing and pulling taking frequency and weight into consideration.

Physical strength to lift heavy objects carts or items taking frequency and weight into consideration.

Physical mobility which includes movement from place to place on the job taking distance and speed into account.

Physical agility which includes the ability to maneuver the body while in place.

Dexterity of hands and fingers. Balance is maintained during climbing bending and / or reaching.

Endurance (e.g. continuous typing prolonged standing / bending walking).

Environmental Risks :

Chemicals Chemotherapy and Fumes

Loud noises

Vibration

Extreme temperatures

Confined spaces

Allergens : dust mold and / or pollen

Magnetic fields

Radiation

Sharps

Latex

Bloodborne Pathogens :

Exposure to infectious hazards blood body fluids nonintact skin or tissue specimens.

Contact with patients or patient specimens is possible.

Unplanned or unexpected exposure.

Education Certification Computer and Training Requirements :

High School Graduate or GED. Bachelors / Associate Degree preferred.

Medical Assistant Certification Required : Please be advised that all Medical Assistants are required to obtain and maintain MA Certification. If you are hired without certification it is a requirement that you achieve certification through SMGs program within 4 months from the end of the introductory period. Should you not achieve certification in the MA position you may be subject to termination of employment. You will be contacted by Human Resources or Clinical Services and also advised of your options regarding eligibility to apply for other non-MA certified positions within the company.

MA / PSR work experience preferred.

Must obtain BLS within 60 days of hire.

Excellent customer service skills.

Ability to be a team player.

Ability to deal with difficult personalities.

Ability to communicate in English both orally and in writing.

Ability to organize and perform multiple tasks in a timely manner.

Basic proficiency in computer use.

Knowledge of medical office and terminology preferred.

Experience with Standard Office Equipment (Phone Fax Copy Machine Scanner Email / Voice Mail) preferred.

Experience with Standard Office Technology in a Window-based environment preferred.

• Pay Range : $18.13 - $22.02 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender / sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience :

Unclear Seniority

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 18 - 22