A company is looking for an Integrated Customer Service Supervisor responsible for overseeing a team of employees across multiple client programs.
Key Responsibilities
Lead, coach, and develop a team of 20+ employees across multiple client programs
Ensure service levels, KPIs, and client deliverables are consistently met
Monitor daily metrics and take real-time action to address gaps or risks
Qualifications
Prior leadership experience required (Supervisor or Team Lead level)
4+ years in customer service, contact center, or operations environments
Experience managing 15+ employees preferred
Proven ability to lead in a metrics-driven environment
Bilingual (English / Spanish) a plus
Customer Service Supervisor • Colorado Springs, Colorado, United States
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