The Shift Supervisor’s primary role is to apply the Fundamentals of Execution and the Winning Hearts Every Day Strategy to drive Chick-fil-A Apopka towards our vision, To be The World’s Most Caring Company while overseeing and running a shift.
Expectations
Win the hearts of Guests every day by holding yourself and the Team Members accountable to the Winning Hearts Everyday strategy which consists of :
Great Food :
- eRQA completion, once per shift
- SAFE Daily Critical completion, once per shift
- Jolt Food Safety Walkthrough completion, once per shift
- Develop trust with Guests through meeting quality requirements
Clean & Safe Environment :
Maintain a refreshingly clean environmentEnsure all safety procedures are being followedEnsure all Team Members are following hygiene standards and the health policyUtilize LEAN processesFamiliar with crisis response plan and where to locate itFast & Accurate Service :
Strive for a Speed of Service goal of 3 minutes and 30 secondsEnsure the accuracy of all Guest ordersGenuine Hospitality :
Enthusiastically fulfill the core fourEnsure each Guest and Team Member feels cared forMaintain a hospitable and enthusiastic environmentApply the three Fundamentals of Execution —Pursue Mastery, Own the Numbers, and Help Others Win—within the Restaurant :
Pursue MasteryEmbrace store goalsTrain Team Members for success through actively coaching and sharing feedback on every shiftOwn the Numbers :
Focus on processes, be the champion of changeAttack the gapsBe a good steward of equipment, supplies, food, labor, and moneyHelp Others Win :
Communicate tirelesslyCelebrate successConfront with careEvaluate Team Members in an unbiased mannerHold Team Members accountable to performance and attendance standards,documenting and issuing disciplinary notices when necessary.Ensure all Jolt checklists are completed dailyQualifications :
Must be able to lift, push, and pull up to 40 poundsMust be able to stand for up to 8 hours per shiftMust be able to bend, twist, and maneuver tight spacesBehavioral Characteristics :
Servant leaderExcellent verbal, written, and electronic communication skillsHigh standards in the areas of operational excellence, quality, and customer serviceExcellent time management skills, including meeting all deadlinesAttention to detail and organization with excellent follow-throughSense of urgencyTakes initiativeIs InnovativeSelf-disciplinedEarns respect of team members and is able to positively influence their behaviorNatural ability and desire to train and develop self and othersCares about Chick-fil-A, every Team Member, and GuestThe job description is subject to change based on business needs.
