Service Coordinator

Service Coordinator

We are seeking a dedicated Service Coordinator to act as the primary point of contact for customers, coordinating field service activities and ensuring smooth execution of requests. The role involves managing customer service inquiries with precision, delivering service estimates or job quotations promptly, and tracking ongoing work orders. Effective communication through updates in the portal or via direct communication, navigating Microsoft CRM and ERP platforms, and generating reports while balancing multiple assignments in a fast-paced environment are key aspects of this role.

Responsibilities

• Coordinate and manage field service activities as the primary customer contact.
• Accurately intake, log, and manage customer service inquiries.
• Provide timely service estimates or job quotations.
• Track and update ongoing work orders, keeping customers informed.
• Utilize Microsoft CRM and ERP platforms to manage customer data.
• Generate and maintain reports while handling multiple tasks.

Essential Skills

Additional Skills & Qualifications

Work Environment

Our work environment is dynamic and growth-oriented, reflecting a culture of honesty, loyalty, and investment in people. The company recently expanded to a larger facility, supporting its growth trajectory. The position offers significant internal growth opportunities, with a structured progression plan from entry-level to management roles. The workspace is designed in a pit-style / cubby seating arrangement, allowing close collaboration among team members. The schedule requires flexibility, with start times ranging from 6 AM to 8 AM to accommodate both East and West Coast coverage. Employees work onsite four days a week, with the option to work from home on Fridays. Initial training is conducted 100% in-office, lasting between two to six weeks, depending on individual progress.

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off / Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Dec 9, 2025.