Customer Onboarding Senior Specialist

Paramount Commerce Customer Onboarding Senior Specialist

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.

The Opportunity

We are looking for a motivated and detail-oriented Customer Onboarding Senior Specialist to join our growing team. As the first point of contact for our new customers after the sales process, you will play a critical role in shaping their experience with Paramount Commerce. You will be their trusted guide, ensuring a smooth, efficient, and positive transition from sign-up to their first successful transaction. Your ultimate goal is to help our customers go live quickly and set them up for long-term success on our platform.

What You'll Do

• Guide and Support : Serve as the primary point of contact for new customers throughout the entire onboarding lifecycle, from initial welcome to go live.
• Documentation & Compliance : Proactively guide customers through the collection and verification of required Know Your Customer (KYC), Anti-Money Laundering (AML), and business verification documents, ensuring compliance with Canadian financial regulations (e.g., FINTRAC).
• Technical Liaison : Assist customers with their technical integration, providing them with the necessary technical support, resources, and best practices.
• Cross-Functional Collaboration : Work closely with our internal stakeholders including Sales, Product, Compliance, and Support teams to ensure a seamless and transparent onboarding experience for every customer.
• Customer Education : Educate customers on our platform's features, tools, and the payment processing ecosystem to ensure they can fully leverage our services.
• Problem Resolution : Identify, troubleshoot, and resolve any potential roadblocks or issues that may arise during the onboarding process, managing customer expectations with clear and timely communication.
• Process Improvement : Actively contribute to the continuous improvement of our onboarding processes, documentation, and internal workflows to enhance efficiency and customer satisfaction.
• Performance Tracking : Manage a portfolio of onboarding customers, tracking their progress and key metrics to ensure timely activation.