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Customer Service Representative

Customer Service Representative

PMG Mechanical, Inc.Kent, WA, USA
Hace 20 días
Tipo de contrato
  • A tiempo completo
  • Quick Apply
Descripción del trabajo

Customer Service Representative - HVAC & Generator Division

Company : Washington Generators & PMG Mechanical

Location : Kent, WA (onsite)

Schedule : Monday-Friday, 8 : 00 am - 4 : 30 pm

Pay : $23.00 - $28.00 / hour, depending on experience

Washington Generators and PMG Mechanical have proudly served the Pacific Northwest for over 31 years. Our reputation is built on honest, high-quality work and an unwavering commitment to exceptional customer service. As we continue to grow, we're looking for a reliable, tech-savvy Customer Service Representative to support both our HVAC and generator divisions.

Who We're Looking For :

We're looking for a dynamic, customer-focused professional with ServiceTitan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination. The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in both scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow-especially as we integrate more AI tools into our operations. If you're someone who enjoys problem-solving, communicating with customers, and supporting a high-performing team, we'd love to meet you.

Why Join Our Team?

  • Advancement opportunities
  • Health (95% covered by employer), Dental, Vision insurance
  • 6.5 days Paid Vacation
  • 11 Paid Holidays
  • Sick Time accrued at 1 hour per 40 hours worked
  • 401k with 4% company match

Key Responsibilities :

  • Answer incoming calls and provide exceptional service to new and existing customers
  • Schedule and dispatch service calls for both HVAC and generator technicians
  • Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads
  • Support filter sales and assist with light upselling when needed
  • Accurately enter service and registration data into ServiceTitan
  • Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory
  • Greet visitors and route calls or messages to appropriate team members
  • Coordinate deliveries and express mail (FedEx, UPS, etc.)

    • What You Bring to the Team :

  • A friendly, professional personality with strong phone communication skills
  • Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting
  • Tech-savvy with the ability to quickly learn and adapt to new computer systems
  • An openness to growth and a proactive mindset toward using AI tools as they become more integrated
  • Strong problem-solving skills and a collaborative approach to supporting team success
  • Comfortable making outbound calls and conducting light sales / upselling when appropriate
  • Spanish speaking is a plus

    • Join Our Team :

    If you're ready to be part of a company that values teamwork, professionalism, and doing the right thing for our customers, we encourage you to apply today!

    customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator

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    Customer Service Representative • Kent, WA, USA

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