Incident Response Engineer

A company is looking for an Incident Response Engineer.

Key Responsibilities

Resolve customer issues through troubleshooting, collaboration, and research, ensuring customers are informed of their issue status

Assist in the implementation of readiness programs and develop content while mentoring new Technical Support Engineers

Identify process gaps and provide feedback for product and tool improvements, participating in case triage meetings to enhance customer solutions

Required Qualifications

Bachelor's Degree in Computer Science, IT, or related field AND 1+ years of technical support or consulting experience, or 3+ years of equivalent experience

Minimum 2+ years of Security Incident Response experience with operational security knowledge

Minimum 1+ years of experience in Network Security Administration or Systems Administration

Minimum 1+ years of customer-facing experience in large enterprise environments

Ability to meet security screening requirements and verification of citizenship due to legal restrictions