Scheduler and Sales Assistant

About Roll-A-Shield

Roll-A-Shield is a family-owned business that fabricates, sells, and installs rolling security shutters. With fewer than 15 employees, we maintain a workplace where people matter, quality matters, and humor is welcomed. We have spent over 40 years building a reputation for durability, craftsmanship, and exceptional service.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

About the Role

The Scheduler & Sales Assistant is one of the most important roles in our company. You will be the first point of contact for customers, the organizer who keeps our technicians on track, and a key support for the sales team. You will handle scheduling, communication, customer coordination, and essential data entry to ensure each customer feels taken care of from start to finish. You will be the face of an energetic, busy small business.

This is an intense role – at peak moments you will be fielding many calls, juggling multiple customers, and keeping various tasks on track.

You will be a great fit if you are the type of person whose best days are the ones where you navigate chaos with composure. You should be the kind of person who feels like a hero when you win over a tough customer, fit an appointment into the perfect slot in the calendar, and still make progress on your to do list when other people have dropped the ball. On the other hand, if you are the type to get frazzled or are not one of the most organized people you’ve ever met, you will not enjoy this job.

This position is ideal for someone who enjoys interaction with people and detailed scheduling / administrative work.

Key Responsibilities

Scheduling & Customer Service

• Answer inbound customer calls and inquiries
• Schedule service calls and sales appointments
• Coordinate daily and weekly technician routes
• Provide basic troubleshooting over the phone
• Maintain accurate data in ERP, CRM, and scheduling tools
• Keep the office and showroom organized
• Assist with general office tasks, restocking materials, and light event prep

Sales Support

Requirements

Benefits & Compensation

Future Growth Path

Experience :