Dynamics 365 CRM Analyst

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from R Systems

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.

We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]!

We are recognized as one of the Best Tech Brands 2024 by theTimes Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Key Responsibilities :

• Gather, analyze, and document detailed business requirements from key stakeholders.
• Translate business needs into functional requirements for Dynamics 365 CRM modules.
• Conduct workshops, interviews, and JAD (Joint Application Development) sessions.
• Map current and future-state business processes and recommend system enhancements.
• Create user stories, wireframes, functional specs, and process documentation.
• Assist with solution architecture and collaborate with CRM Consultants and Developers.
• Participate in data migration, integration scoping, and UAT planning.
• Support the design and testing of system configurations, workflows, business rules, and reports.
• Coordinate with QA and project managers to ensure timely delivery of CRM features.
• Lead user training and change management activities.
• Provide ongoing support post go-live for enhancements and issue resolution.

Qualifications :

Preferred Skills :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Consulting

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at R Systems by 2x

Get notified about new Customer Relationship Management Analyst jobs in New York, United States

Business Analyst, Client Management Operations

New York, United States $99,000.00-$148,000.00 3 weeks ago

New York, NY $100,000.00-$110,000.00 3 months ago

Data Business Analyst (Asset Management)

Consultancy : Business Analyst Consultant - Req. #581563

ServiceNow Business Analyst (Integrations)

Business Analyst – EAM (Maximo, Infor, or SAP PM)- HYBRID (Northeast Region)

New York, NY $55,000.00-$175,000.00 2 weeks ago

Research Director or Senior Director, Gaming & Sports

IT Business Solutions Analyst - Managed Services & Vendor Platforms

United States $99,000.00-$115,000.00 4 days ago

Salesforce Business Intelligence Analyst

New York, NY $100,000.00-$120,000.00 3 months ago

New York, NY $97,570.00-$97,570.00 3 weeks ago

New York, NY $115,450.00-$140,000.00 4 weeks ago

New York, NY $97,570.00-$97,570.00 3 weeks ago

Lead Business Intelligence Analyst & Data Modeler

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr