Customer Experience Specialist

Job Title :

• Customer Experience Specialist Location : Nashville, TN or Los Angeles, CA Department : Customer Experience Compensation :   $50,000–$60,000 annually + benefits Schedule : Full-time, Monday - Friday (9 a.m.–5 p.m.
• CST) About Us Join the team behind the nation’s most iconic photobooths.
• At Majestic Photobooth, we create unforgettable photo experiences for brands, venues, and events across the country.
• Whether it’s a high-end brand activation in NYC or a neighborhood bar in Nashville, our booths bring people together and make moments last.
• The Role We’re growing fast — and as we scale our national footprint, we’re hiring a Customer Experience Specialist to help us deliver a first-rate customer experience across our long-term and event-based photobooth programs.
• You’ll be the friendly, organized, and detail-oriented go-to for clients who reach out via phone, text, or email.
• You’ll manage in-house event onboarding, assist with client reporting, and help keep our systems running smoothly across HubSpot, Google Drive, and Notion.This role reports directly to the Customer Experience Manager and collaborates closely with our Support, Design, Finance, and Operations teams.
• What You’ll Own Day-to-day communication with customers via phone, text, and email, ensuring quick, friendly, and professional responses Coordination of in-house event bookings and client onboarding across HubSpot, Google Drive, and Notion Collaboration with the Design, Support, and Operations teams to ensure smooth event execution and client satisfaction Assistance with monthly client reporting, data tracking, and payment coordination Processing Certificates of Insurance (COIs) and maintaining organized digital records Support for the Customer Experience Team’s ticketing, documentation, and internal workflows Special projects and initiatives that improve the customer experience and help Majestic scale You Might Be a Great Fit If… You love helping people and making every customer interaction feel smooth and effortless.
• You stay calm under pressure and keep things organized, even when juggling multiple requests.
• You take pride in being the go-to person who gets things done — accurately, quickly, and with care.
• You’re detail-oriented and always looking for ways to make systems and processes more efficient.
• You communicate clearly, follow through on what you say, and never let things fall through the cracks.
• You’re tech-savvy and comfortable learning new tools like HubSpot, Notion, or Aircall.
• You bring positive energy to your team and believe that smiles are contagious.
• What We’re Looking For 2+ years in a customer service, administrative, or event coordination role Excellent written and verbal communication skills Strong organizational skills and attention to detail Ability to manage multiple priorities and follow through on commitments Proficient in Google Workspace (Docs, Sheets, Slides, Calendar) Experience with HubSpot, Notion, or Aircall is a plus Comfortable managing multiple tasks independently and taking initiative Prior experience in a creative, fast-paced, or startup environment a plus Why Work at Majestic?
• We’re building the future of photobooths—fusing tech, design, and nostalgia to create unforgettable experiences at events and venues across the country.
• At Majestic, you’ll find a mission-driven team that values collaboration, personal ownership, and getting a little better every day.
• We move fast, support each other, and believe that even internal roles have the power to spark joy.
• If you thrive in organized chaos, live by a good checklist, and get energy from turning ideas into action and keeping things and people moving, you’ll feel right at home here.

What we offer :

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