Medical Interpreter

Job Summary

Under general supervision, interprets either over the phone, on video in a call center setting, or in person for medical staff and for limited English proficiently patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Expertise with medical terminology and vocabulary strongly preferred. Medical Interpreter experience strongly preferred.

Essential Functions:

• Accurately interprets both the content and the spirit of the communication and seeks clarification, as needed. Does not add, omit, change or edit information. Interpreter remains as the voice of the provider and patient only. (15%)
• Demonstrates communication skills, working knowledge of anatomy, medical terms related to diagnoses, procedures, medical interventions and symptoms by accurately conveying information between the patient and the care provider. (15%)
• All interpretations can be done via phone, video, or face to face, with exceptional customer service. (15%)
• Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics. Professional boundaries and patient confidentiality are maintained. (15%)
• Works under pressure and remains calm and polite in difficult provider/patient situations. (15%)
• Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within 15 minutes. (15%)
• Identifies and addresses learning needs through in-service attendance, reading and other education opportunities. (5%)
• Establishes and maintains effective, professional working relationships with callers, patients, clients, staff, and the public. (5%)

Education:

• High School Diploma or GED required.

Work Experience:

• 1-3 years of language interpreter or language teaching experience required.

Knowledge, Skills and Abilities:

• Fully fluent in English and Spanish and pass a Medical Interpreter assessment test (Required).
• Excellent customer service skills.
• Exceptional timeliness in routinely responding to interpretation requests.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to communicate effectively.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel).
• Epic EMR experience (Preferred).
• Knowledge of call center technology.

Shift

Varies (United States of America)

Work Type

Regular

Salary

$24.50 - $34.30 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.