Lead IT Technician

Job Description

Job Description

Job Title : Lead IT Technician

Location : Frederick MD

About the Role

We’re looking for a motivated Lead IT Technician   to provide on-site support for client environments across Frederick Maryland. This is a great opportunity for someone with 1–2+ years of technical support experience who’s ready to take the next step while continuing to grow their skills.

What You’ll Do

Deploy, support, and troubleshoot multi-factor authentication (MFA) for end users, primarily on mobile devices

Work with Microsoft or Cisco Duo (experience preferred) and other MFA solutions

Provide Tier 1–2 support for laptops, tablets, and other end-user technology

What We’re Looking For

1–2 years of IT support / helpdesk experience, including MFA deployment at the user level

Familiarity with Cisco Duo or similar MFA tools

Strong customer-service and communication skills

Clean driving record and dependable vehicle (required for site visits)

Ability to pass a background check

Why Join Us

Grow your technical skills while working with a supportive team

Hands-on experience with enterprise-grade security tools

Opportunity to work directly with end users and make an immediate impact