Property & Casualty Licensed Customer Care Specialist

A company is looking for a Customer Care Specialist to ensure customer satisfaction through various support channels.

Key Responsibilities

Manage a minimum of 40 customer interactions daily through phone, email, and chat

Proactively resolve customer issues and ensure follow-up for satisfaction

Maintain detailed records of customer interactions in the CRM system

Required Qualifications

3-5 years of professional customer service experience in a fast-paced environment

Must obtain a Property & Casualty insurance license within the first 3-6 months

Highly organized with the ability to manage multiple tasks and priorities

Goal-oriented and self-motivated with a strong sense of ownership

Dependable and punctual with a consistent work schedule