IT Support Technician II - Palm Beach Gardens, FL

Dedicated IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.

At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education / certification reimbursement, work / life balance, great benefits, and a people-focused culture.

We are searching for multiple Level 2 Support Technicians to augment our Mid-Market and SMB Service divisions and play a pivotal role in continued growth as we advance as to being a top 5 privately owned (non- private equity backed) MSPs in the United States.

If you would like to know more about Dedicated IT, click the links below :

Position Summary

Location : West Palm Beach, FL

Schedule : 8 AM - 5 PM, 9 AM - 6 PM EST, other shifts potentially available. 3 / 2 Hybrid schedule available after 90 days Salary : Up to $65,000

Support Technicians help our clients manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.

Support Technician II's are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1. Support Technician II's are considered DIT's core technical team that support a large variety of clients, solving their technical problems through creative problem solving.

We Are Looking for Candidates That Embody Our Core Values :

• Collaborate : Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own : Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results : when you think sending an email is enough, pick up the phone and CALL.
• Dedicated : Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize : See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of Support Technician - Level 2

Technical Skills Required

oWorkstation hardware

oWindows / Mac OS

oMobile devices

oMFA

oDesk phones and headsets

oPrinters / Scanners

oSharePoint / OneDrive / 365

oActive Directory

oDNS / DHCP

oNTFS / File permissions

oFirewall / VPN

o Network Infrastructure including R&S and APs / WAPs

o50 WPM

Education / Experience Qualifications

Perks :

Thanks for your interest in Dedicated IT!

Equal Employment Opportunity : Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.