Senior Developer - CX- Oracle Service CloudPlanIT Group • Virginia Beach, VA
Senior Developer - CX- Oracle Service Cloud
PlanIT Group • Virginia Beach, VA
Hace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajo
Senior Developer - Oracle Service Cloud
FTE, Salary, Bonus, and Benefits
Remote, w/some travel
US Citizen
Job Description:
Qualifications for success:
Senior Developer - Oracle Service Cloud
FTE, Salary, Bonus, and Benefits
Remote, w/some travel
US Citizen
Job Description:
- Engage with clients and utilize best practices to address business needs:
- Serve as the Senior Developer for OSvC
- Responsible for technical features and stories
- Analyze the impacts of work being performed and recommend solution improvements.
- Facilitate and lead work groups or demos and work productively with a wide range of people.
- Prepare, write, and review system documentation.
- Continually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practices.
- Provide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurements.
- Analyze agent and system efficiency to identify performance gaps.
- Create custom reports and dashboards as needed.
- Update mobile applications for both iOS and Android utilizing Oracle Mobile Application Framework (Oracle MAF)
- Perform application administration functions such as user profile management, permissions, data rules, configuration changes, and activation of new features.
Qualifications for success:
- 10+ years of OSvC Developer experience including Oracle APIs
- Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL
- Experience defining and completing add-ins and custom developments leveraging the OSvC framework (.net/JavaScript)
- Experience Solutioning in Oracle Service Cloud architecture layers- specifically OIA, OSVC, and UI/UX layers (Widget Framework).
- Knowledge of Oracle Policy Automation (Intelligent Automation), Oracle Knowledge Advanced, Social Relationship Management and Oracle Mobile service cloud and Chat Bot
- Extending, customizing, and developing Oracle Service cloud Widgets (Chat, Knowledge, Email etc.)
- Technical experience in configuring Oracle/RightNow CX components and Business rules
- Experience integrating OSvC into COTS platforms
- Extensive experience integrating OSvC into Cloud telephony platforms between voice systems, digital channels, and CRM - such as Genesys, IVR technologies, SMS channel, and CTI toolbar options
- Lead the identification, development, and documentation of business requirements/processes, solution design, delivery, testing and training.
- Perform root cause analysis and troubleshooting of technical issues
- Experience working across the business and communicating with stake holders of all levels
- Solutioning end-end implementations involving multiple systems.
- Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX)
- Should have experience handling complex UI customization, Complex integrations and Data Migration
- Knowledge of integrations with other systems using middleware
- Knowledge of Oracle Mobile Application Framework (Oracle MAF) would be a plus
- End to End implementation of at least 3 project would be a plus
- Oracle Service Cloud-certified would-be a plus.
Crear una alerta de empleo para esta búsqueda
Senior Developer CX Oracle Service Cloud • Virginia Beach, VA
Ofertas similares
Job Description Job Description At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven".We have been in business for more than 110 years and are known for our quality wor...Mostrar más
The Darden School of Business at the University of Virginia invites applications for a tenure-track open rank appointment in DADS, beginning in the fall of 2026.The DADS area at Darden specializes ...Mostrar más
Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Mostrar más
Cybersecurity Engineer Location: Dam Neck, VA (100% On-Site) Come work for a company that values innovation , collaboration , and making a difference !.Cybersecurity Engineer to join our team in Da...Mostrar más Cybersecurity Engineer III Location:.Dam Neck, VA Position Summary: RPI Group, Inc.Cybersecurity Engineer III to support our Navy customer in Dam Neck, VA.The selected candidate will play a key rol...Mostrar más 
LWC, Apex and Visual force development.Hands on experience on understanding of Salesforce.Hands on LWCs, LDS components and Aura framework development.Lead a team of Salesforce developers, provide ...Mostrar más
Get Paid by Direct Deposit for Sharing Your Opinion.Top brands want feedback from real people.Earn Haus connects participants with paid online surveys for Fortune 500 companies and leading national...Mostrar más Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Mostrar más Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Mostrar más 
The Team Leader, Business Systems (Fulfillment) is a handson people leader who drives the stability, performance, and continuous improvement of fulfillment systems that support critical business op...Mostrar más
Call 866-535-6884 to speak to someone today!.CDL - A OWNER-OPERATORS - Local & Regional Intermodal Work | Home Daily | No Forced Dispatch .Weekly Take-Home Pay: $2,000 $4,000 .Annual Earnings Poten...Mostrar más
SimVentions, consistently voted one Virginia's Best Places to Work, is looking for an experienced professional to join our team! As a Red Team Offensive Tool Developer, you will be responsible for ...Mostrar más Quantitative Foundation professorship.Ideal candidates will have demonstrated internationally recognized achievement in data science and made fundamental contributions to the discipline.The endowed...Mostrar más 
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.Prioritizing innovatio...Mostrar más The Department of Dermatology at the University of Virginia is seeking candidates for a full-time or part time, tenure on non-tenure, open rank Professor of Dermatology specializing in Medical Derm...Mostrar más 
Web App Developer - Senior Work Locations:.Virginia Beach, VA This is NOT a remote / work-from-home position (relocation assistance to Virginia Beach, VA is available) Alternate Designations: UI De...Mostrar más The Department of Emergency Medicine at the University of Virginia (UVA) School of Medicine invites applications for an experienced and visionary leader to serve as Division Chief of the Division o...Mostrar más Technology and Operations Management area beginning in the fall of 2026.The position(s) may be filled at the Assistant, Associate or Full Professor level.The Darden School of Business offers MBA an...Mostrar más
Senior Roadway Engineer
Whitman, Requardt & Associates, LLP • Virginia Beach, Virginia, US
A tiempo completo
Última actualización: hace 4 días • Oferta promocionada
Open Rank, Data Analytics and Decision Sciences (DADS), Tenure-Track
InsideHigherEd • All Cities, Virginia, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Earn extra cash - Sign up and drive with Uber
Uber • Cape Charles, VA, US
A tiempo completo +1
Última actualización: hace 1 hora • Oferta promocionada • Nueva oferta
Cybersecurity Engineer
RPI Group Inc • Dam Neck, VA, US
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
Cybersecurity Engineer III
RPI Group Inc • Dam Neck, VA, US
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
Salesforce Technical Lead
TechDigital Corporation • Virginia Beach, VA, United States
A tiempo completo
Última actualización: hace 2 horas • Oferta promocionada • Nueva oferta
Online Survey Taker. Earn up to $25 per survey. - Remote
ThreeHyphens 2.0 • Cape Charles, VA, United States
A tiempo completo
Última actualización: hace 23 días • Oferta promocionada
Uber - Sign Up to Drive and Earn
Uber • Nassawadox, VA, US
A tiempo completo +1
Última actualización: hace 1 hora • Oferta promocionada • Nueva oferta
Drive with Uber - Sign Up Today
Uber • Cape Charles, VA, US
A tiempo completo +1
Última actualización: hace 1 hora • Oferta promocionada • Nueva oferta
Team Leader, Business Systems (Fulfillment)
Blue Cross and Blue Shield of North Carolina • Virginia Beach, VA, United States
A tiempo completo
Última actualización: hace 2 horas • Oferta promocionada • Nueva oferta
Local and Regional CDL A Owner Operator - Sign On / Referral Bonuses
Dunavant Logistics • Cape Charles, VA, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Red Team Offensive Tool Developer **
SimVentions, Inc - Glassdoor 4.6 • Virginia Beach, VA, US
A tiempo completo
Última actualización: hace 24 días • Oferta promocionada
Quantitative Foundation Associate or Distinguished Full Professor of Data Science
InsideHigherEd • All Cities, Virginia, United States
A tiempo completo
Última actualización: hace 29 días • Oferta promocionada
Sr. SharePoint Architect (Future Opportunity)
Age Solutions • Virginia Beach, VA, United States
A tiempo completo
Última actualización: hace 6 días • Oferta promocionada
Open Rank Clinical Faculty, Medical Dermatology
InsideHigherEd • All Cities, Virginia, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Web App Developer Senior
VOSTROM • Virginia Beach, VA, US
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
Division Chief, Emergency Medical Services (EMS)
InsideHigherEd • All Cities, Virginia, United States
A tiempo completo
Última actualización: hace 29 días • Oferta promocionada
Open Rank, Technology & Operations Management Faculty
InsideHigherEd • All Cities, Virginia, United States
A tiempo completo
Última actualización: hace 29 días • Oferta promocionada