Program Manager

Partners Oversight Manager

This remote position can be located in South Dakota, Minnesota, or Iowa. This person is primarily responsible for ongoing oversight of mission-critical Partners who provide services to support F B & T's National Products Department. This position may also manage the Program Oversight Administrator that supports the Program Manager's specific partners.

Qualifications : This person should have a bachelor's degree and five years of experience, or the equivalent. Banking and / or credit card experience or similar operational / production experience is strongly preferred. Excellent communication skills are required, along with the ability to build and maintain complex relationships. Risk management knowledge, attention to detail, and organizational skills are necessary. Must be willing to travel nationwide for up to 10 days per month.

Principle Responsibilities :

• Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
• Manage day-to-day Partner oversight and act as the primary point of contact between the Bank and the Partner(s) for assigned programs.
• Prepare regular vendor management reports for mission-critical Partners that highlight topics such as financial performance, quality of service, and contract adherence in accordance with F B & T's Vendor Management Policy.
• Monitor the responsiveness of the mission-critical Partners to audit exam findings along with Quality Assurance reviews and user acceptance testing and follow up with the Partner to ensure corrective action plans are adequately addressed.
• Establish program procedures, reporting, and operational controls including ACH processing and assist with the development and review of marketing materials, agreements, and collateral pieces.
• Identify internal and external risk factors that could impact the long-term viability, sustainability, and profitability of products.
• Act as primary contact for regulatory exams regarding third-party vendors utilized by Program Partners.
• Review and examine the services provided to customers for adherence to policies, procedures, rules, regulations, and any regulatory guidance documents that apply to the bank.
• Interact with peers at various third-party vendors who provide essential services to the program(s) offered.
• Act in accordance with F B & T policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training.

The anticipated salary range for this role is between $77,776 and $127,398. This range is a good faith estimate for the position. The actual compensation offered to a candidate may differ based on various factors, including the individual's relevant experience, training, skills, work location, and other considerations. For those in eligible roles, we offer incentive compensation based on individual performance. Furthermore, this role may qualify for a variety of benefits, such as Medical, Dental, and Vision insurance, Health Savings Accounts, 401(k) / ESOP, Paid Time Off, Flexible Work Arrangements, Paid Parental Leave and Student Loan Repayment Assistance.

Salary Grade 7

First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com.