Overview
Lead Cashier I role at Coach. The Cashier role is critical to the overall impression a customer receives during their visit by applying Coach Service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must assess the store environment, understand the needs of their customer (and any waiting customer), and match their service accordingly.
Responsibilities
- Greeting the customer with a smile and eye contact and offering your name
- Interacting genuinely and naturally with the customer
- Act as an ambassador to the Insider Program
- Engage customers in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
- Read cues and determine customer's needs
- Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
- Perform cashier end of shift audits in partnership with store management
- Verify / approve / complete return process in accordance with Policy
- Ensure repairs are processed in accordance with Policy in partnership with management
- Ensure all damaged / scrap returns are labeled and ticketed in partnership with management
- Assist in training and development of Cashiers in partnership with management
- Monitor and report any equipment issues to management
- Maintaining Cashwrap organization and cleanliness
- S suggesting multiple add-ons and selling gift cards
- Maintaining media and cash accurately and in compliance with Policy
- Delivering product purchases to the customer appropriately
Role Description, Responsibilities (Lead)
Creating a lasting impressionGreeting the customer with a smile and eye contact and offering your nameInteracting genuinely and naturally with the customerAct as an ambassador to the Insider ProgramEngaging customer in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)Reading cues and determine customer's needsDemonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentialityPerform cashier end of shift audits in partnership with store managementVerify / approve / complete return process in accordance with PolicyEnsure repairs are processed in accordance with Policy in partnership with managementEnsure all damaged / scrap returns are labeled and ticketed in partnership with managementAssist in training and development of Cashiers in partnership with managementMonitor and report any equipment issues to managementMaintaining SKU integrityMaintaining Cashwrap organization and cleanlinessS suggest multiple add-ons and selling gift cardsMaintaining media and cash accurately and in compliance with PolicyDelivering product purchases to the customer appropriatelyKnowledge, Skills, Abilities, and Attitudes
Polite and friendlyPositive attitude and energyTakes ownership of roleHigh level of personal and professional integrityHighly collaborativeAppropriate sense of urgencyRemains balanced and focused and maintains composure under pressureAwareness of environment at all times (customer, other employees, suspicious behaviors)Comfortable with technologyWillingness and ability to learn new technology-based proceduresUnderstanding of basic computer system operationsAbility to handle customer concerns and answer their questions appropriatelyAbility to partner with management appropriately on customer issuesAbility to multitask and prioritizeAbility to adapt to each customer and their needs and styleAbility to be efficient without compromising customer serviceAbility to speak knowledgeably and with confidence about productAbility to communicate clearly to a wide variety of customers and overcome language barriersAbility to impact customer decisionsKnowledge of when to be flexible and switch gearsKnowledge of store policies and proceduresKnowledge of and support of the "porter program" policiesExperience, Education, Technical
Experience : 1-3 years of previous cashier experience in a luxury retail service environment preferred. Knowledge of fashion trends and competition in the marketplace.Education : High school diploma or equivalent; college degree preferred.Technical : Knowledge of cash register systems, basic computer skills (including the ability to use iPad / laptop, Mobile POS and Internet), utilize walkie talkie, read price and product release sheets.Schedule
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day).
Notes
This document serves as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. Coach is an equal opportunity and affirmative action employer.
Seniorities, Employment Type, Job Function, Industries
Seniority level : Entry levelEmployment type : Full-timeJob function : OtherIndustries : Retail Apparel and FashionJ-18808-Ljbffr
