Concierge Coordinator

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Launch your career in Facilities Management at JLL! We have an incredible opportunity for a Concierge Coordinator to join our Workplace Experience team on one of our client accounts. In this role, working with the Workplace Experience Concierge Manager and being responsible for all aspects of experience focused services including soft services, amenity programming, customer experience, and day-to-day service delivery in support of the client's world headquarters office in San Francisco.

Location : San Francisco, CA 94104

Schedule : On-site, Monday-Friday 8 : 30 AM - 5 : 30 PM

Reporting To : Workplace Experience Concierge Manager

Estimated Compensation : $31.35 - $36.54 an hour. The range listed is an estimate and not guaranteed. A job offer will vary based on education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

What this job involves :

Service delivery includes, but is not limited to, reception, concierge services, amenities, wellbeing, food services, meeting & event planning, mail, print and other high touch services. The role is client facing and must be able to exhibit outstanding client service and communication skills from the C-suite down. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment. The ideal candidate is a great communicator, whose intrinsic purpose is to build a sense of community, connection, and a tireless focus on delivering unique, magical, and memorable experiences that aligns with JLL & client values and highly engaging culture.

What your day-to-day will look like :

• Front of House Excellence

Serve as primary point of contact providing warm welcome to employees and visitors, manage check-in / out processes, maintain presentable reception areas, and deliver exceptional customer service that exceeds expectations.

Process and manage workplace service requests via Jira tickets including events, amenities, shipping / receiving, access cards, and employee programs while ensuring timely response within one day.

Provide clerical support including maintaining playbooks and trackers, managing voicemail, supporting financial reporting, and assisting with special projects as assigned.

Work closely with Facilities, IT, vendors, and internal teams through weekly operations meetings to coordinate services, manage vendor performance, and ensure seamless service delivery.

Spend minimum two hours daily in reception and walking floors to engage employees, monitor workspace conditions (conference rooms, pantries, etc.), and proactively identify service opportunities.

Monitor operations for security, privacy, and safety risks; escalate issues appropriately; ensure compliance with JLL and client policies; serve as floor warden during emergencies.

Participate in training and professional development, suggest process improvements, maintain knowledge of systems and procedures, and support culture of innovation and excellence.

Required Experience :

Preferred experience :

Please submit your application with an updated resume, location, and contact information. If you\'re a current JLL employee, please apply using the Internal Career Site.

Estimated compensation for this position : 65,000.00 - 76,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location : On-site - San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don\'t meet all the requirements. We\'re interested in getting to know you and what you bring to the table!

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

Privacy and equal opportunity statements

JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, you may email accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to various state and local laws, including CA, LA Fair Chance, and SF Fair Chance ordinances, we will consider qualified applicants with criminal histories in a manner consistent with these laws. Accepting applications on an ongoing basis until candidate identified.

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