Hospice Clinical Liaison

JOIN A TEAM THAT IS COMPACT IN SIZE, YET LARGE OF HEART

Hospice of the North Coast hires passionate individuals eager to join our agency's mission: to deliver compassionate, personalized care to patients and their families during end-of-life transitions. We hire individuals who thrive on playing a unique role in a person's life. Our team is composed of compassionate clinicians and dedicated administrative staff who take pride in serving as advocates for every patient and find fulfillment in being part of a deeply intimate stage of life. Collectively, we serve patients, their families, and the community. Are you looking for a role where you can make a meaningful impact? Apply today!

POSITION: Hospice Clinical Liaison - Full-Time (Monday - Friday, 8:30am - 5:00pm)

POSITION SUMMARY:

The Hospice Clinical Liaison serves as a key connector between Hospice of the North Coast and the community. This position blends clinical knowledge with marketing, outreach, and relationship development. The Liaison is responsible for driving admission growth, increasing HNC's visibility, and strengthening referral partnerships across hospitals, skilled nursing facilities, assisted living communities, physician groups, and community organizations.

Ideal candidates are licensed clinicians such as RN, LVN, LCSW, or MSW who bring strong communication skills, clinical understanding, and a natural ability to build trust. This role requires initiative, professionalism, and a passion for ensuring that patients and families receive timely access to quality hospice care.

MAJOR FUNCTIONS AND EXPECTATIONS:

Business Growth and Referral Development:

• Grows market mix and obtains new referral sources for Hospice of the North Coast
• Drives admission growth by meeting quarterly targets after the initial ramp up period
• Conducts outside marketing calls to potential and existing referral sources
• Generates and implements quarterly strategic plans to support consistent referral activity
• Completes and documents call activity, CRM entries, and administrative assignments on time

Community and Professional Outreach:

• Promotes and positions HNC's programs and services to assisted living communities, skilled nursing facilities, medical groups, civic organizations, and the public
• Delivers educational in services with accuracy, professionalism, and confidence
• Represents the mission, quality, and philosophy of HNC in all external engagements
• Serves as a clinical resource to community partners, patients, and families

Relationship Building and Customer Service:

• Builds and nurtures long term referral relationships through consistent, meaningful engagement
• Collaborates with HNC's interdisciplinary team to ensure excellent care coordination
• Provides ongoing customer service and support to assisted living and skilled nursing facilities
• Assists with coordinating resident transitions and addressing partner needs in a timely manner

Purpose Driven Outreach:

• Introduces and educates industry professionals, families, and individuals about hospice and palliative care
• Clearly communicates hospice eligibility, philosophy, and HNC's differentiators
• Ensures that every interaction reflects the compassion and quality that define HNC

QUALIFICATIONS:

• Licensed RN, LVN, LCSW, or MSW (required)
• Two or more years of healthcare sales, outreach, clinical education, or community liaison experience
• Strong understanding of hospice, palliative care, or acute care preferred
• Excellent communication, public speaking, and relationship-building skills
• Self-motivated with strong organizational and time management skills
• Ability to work independently while supporting team objectives
• Valid driver's license, reliable transportation, and current auto insurance
• Bilingual English/Spanish a plus

CORE COMPETENCIES:

• Strategic thinking and sound judgment
• Passion for mission centered work
• Strong work ethic with reliability and initiative
• Skilled in marketing, networking, and cold calling
• Effective and compassionate communication
• Confident public speaking and presentation abilities
• Highly organized with attention to detail

EXCELLENT BENEFITS PACKAGE INCLUDES:

100% Employer-paid Medical, Dental, and Vision coverage

Matching 401K Plan

Free Life Insurance and LTD plan

Continuous professional development and training

Generous PTO Accrual

Holiday Pay

Employee Assistance Program (EAP)

Small service area for facility management

Hospice of the North Coast is committed to equal employment opportunity. We do not discriminate against employees or applicants on any legally protected basis, including veteran status, race, color, sex, religion, gender identity, national origin, or disability status.

Disclaimer: All employees are required to pass pre-employment drug and physical screenings, as well as background checks including criminal history, employment verification, education verification, and an OIG exclusion review.