CRM Marketing Project Coordinator

Description:

It’s Plein Air Agency is a leading marketing consultancy focusing on the restaurant and hospitality industry providing solutions from Creative, Production, Media Strategy & Buying, Digital Content to Website and Mobile App development. We are a fully remote agency and are looking for remote talent to join our team!

The CRM Marketing Project Coordinator plays a pivotal role in supporting our Guest Engagement team by managing day-to-day operational activities and strategic coordination initiatives. This position takes ownership of critical execution functions, communication workflows, and cross-functional collaboration efforts.

An ideal candidate for the role is someone

1. Who is constantly learning and adapting
2. Who strives for excellence
3. Extremely accountable
4. Gets it done
5. Has an opinion

Key Responsibilities:

• Calendar Creation and Management
  • Overseeing the calendar that focuses on all omnichannel communications including Email, SMS, Push, and In-App Messaging
• Campaign Management and Scheduling
  • Working closely in respective platforms to execute and schedule campaigns
  • Collaborating with client on necessary edits, updates and approvals surrounding creative and copy for communications
• Brief Creation
  • Supporting on creative briefs across email, SMS, Push, web and other digital materials as needed
  • Ensuring that the messaging and creative aligns with brand voice and overall client objectives
  • Working with the creative team on any necessary edits or feedback from the clients
• Maintain Communication Logs
  • Taking critical notes and feedback from client and vendor partners and sharing internally to create actionable next steps
• Operational Tasks
  • Setting meeting agendas
  • Gathering data and insights for reporting purposes
  • Intaking one-off requests from clients

Professional Development

The Coordinator position offers significant growth potential through:

• Exposure to all aspects of guest engagement strategy and execution
• Opportunities to be part of special projects and cross-functional initiatives
• Development of advanced project management and strategic thinking skills
• Pathway to management roles within organization

Requirements:

• Bachelor's or Master's in Marketing, Business, or related field
• Minimum 2 years working experience in marketing coordination, customer engagement or account management, omnichannel marketing
• Bonus: Has restaurant or hospitality industry experience
• Exceptional written and verbal communication skills with strong attention to detail
• Proficiency in project management tools and methodologies like Monday.com
• Advanced skills in Microsoft Office Suite, Google Workspace, and communication platforms like Slack
• Strong organizational and time management abilities with capacity to handle multiple priorities
• Creative problem-solving skills and ability to work independently
• Comfortable working with reporting tools and metrics