Receptionist, Full Time

Job Title

The Receptionist is responsible for providing a friendly, warm, efficient, professional and reliable "front desk / concierge" service to our residents, their families, employees and friends of the Masonic Homes of California while also ensuring the safety and protection of our residents, employees and the Home's property within established policies and procedures. Uphold the Communication Department / Concierge service theme.

Essential Functions :

Front Desk / Concierge :

• Greet residents, family members, visitors, and vendors with professionalism, warmth, and respect
• Assist residents and families with basic requests or direct them to appropriate staff members
• Maintain the reception area to ensure a clean, organized, and welcoming atmosphere
• Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.
• Answer, screen, and direct incoming phone calls in a courteous and timely manner
• Maintain stock of paper and other office supplies.
• Knowledge and understanding of role in emergency situation.
• Maintain a current file / listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.
• Assist in general clerical and administrative functions as required.
• Receive, sort, and distribute mail, packages, and deliveries for residents and departments
• Maintain pertinent key and residents' status logs, issue keys according to established procedures. Maintain accountability for keys.
• Reports equipment malfunctions and breakdowns as soon as possible.
• Regular attendance.
• Take meal orders from residents and guests in accordance with community procedures
• Collect money for meals, guest accommodations, and other applicable services
• Maintain accurate accounting records of monies collected in accordance with community and finance policies
• Generate Point-of-Sale (POS) receipts for guest meals and guest room or apartment bookings
• Manage guest apartment reservations, including scheduling, documentation, and coordination with appropriate departments
• Support scheduling of meetings, activities, and appointments as needed
• Communicate effectively with clinical, dining, maintenance, and administrative teams
• Assist with administrative tasks such as filing, data entry, copying, scanning, and document preparation
• Maintain confidentiality and comply with privacy regulations and community policies
• Respond calmly and appropriately to urgent situations and follow established procedures.

Admissions :

Financial Management :