Supervisor, Financial Counseling

Financial Counseling Supervisor

Practice Operations Management oversees the business and administrative operations of a medical practice. The Revenue Cycle Management team manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient's account balance is zero. Directly supporting cCare, the largest private oncology practice in California, our experienced revenue cycle management specialists simplify and optimize the practice's revenue cycle, from prior authorization through billing and collections. The Financial Counseling Supervisor is responsible for developing and implementing consistent guidelines for financial counseling, financial assistance, and collection practices for all medically necessary services while ensuring access for all patients.

Essential Functions :

• Develops, documents and implements best practice for the daily operations of all financial counselors including but not limited to :
• Monitors weekly and monthly collections of all financial counselors for patient balances owed by patients
• Monitors, tracks, and analyzes monthly financial assistance trends for applications and approvals within Assist Point.
• Audits to ensure maximized assistance gained for all patients based on coverage needs.
• Monitor Aging Balance report monthly.
• Review and complete monthly adjustments including charity care, self-pay, early out, etc.
• Review all Early Out collection escalations daily.
• Intervenes in crisis situations - quickly and independently discerning financial interventions required - using sound analysis, professional judgment, ethical practice, and common sense.
• Work closely with the Onsite Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process.
• Lead monthly check in meeting with all staff members both individually and in group setting to review performance and establish goals moving forward.
• Completes all performance evaluations, delivers coaching and disciplinary action and performance improvement plans.
• Work closely with training team for new hire onboarding.
• Create training policies for financial counseling workflows.
• Deliver monthly KPI's to manager on time for prior month.
• Manage and approve all team member timecards, PTO, etc.
• Regular attendance and punctuality.
• Performs other duties as assigned.

Qualifications :

Anticipated salary range : $67,500 - $96,300 USD Annual

Benefits :

Application window anticipated to close : 10 / 4 / 25, if interested in opportunity, please submit application as soon as possible. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer.