Dispatcher

Job Description

Job Description

Description : Position Overview :

The Dispatcher is responsible for scheduling and transmitting drivers and equipment for transportation of materials, freight, service, or emergency repairs while ensuring that all of his / her Environmental standards at multiple facilities. Duties may include using radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress.

This position operates under flexible parameters. The primary goal of this position is to achieve excellence in all facets of the position. Providing the highest quality product safely, effectively and efficiently decreases accidents and errors and increase profits.

Essential Duties and Responsibilities : The following are general responsibilities associated with the position as directed :

• Executes customer service requests and routes other calls accordingly
• Effectively handles all customer requests and complaints and reports them to the Transportation Manager
• Follows up on outstanding issues with the customers, the Sales Team and the Transportation Manager
• Answers all inbound calls
• Processes all daily dispatch paperwork
• Closes out daily Rimas Dispatch
• Maintains and files all driver logs and reports
• Facilitates internal communication with the Manager and peers
• Must demonstrate competency in all aspects of the job and company objectives
• Demonstrates understanding of company policies, rules and trainings
• Schedule and dispatch drivers to appropriate locations according to customer requests for pickup, car crushing specifications, or additional needs
• Confer with drivers to address questions, problems, and requests for service or equipment
• Relay information to or from the Logistics Manager and other Dispatchers
• Organize the road testing requirements for newly hired drivers
• Monitor driver electronic logs to ensure DOT compliance
• Other duties as assigned

Requirements :

Education and Experience : The minimum level of education and experience required to perform the job at a satisfactory level.

Knowledge, Skills, and Abilities : The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level.

Physical Requirements : Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.