Benefits Specialist

Benefits Specialist

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Reporting to the Manager, Benefits, the Benefits Specialist is responsible for supporting the day-to-day administration of our benefit programs, including but not limited to medical, dental, vision, life insurance, and other benefit programs, ensuring consistency with plan documents and provider contracts. Supporting the Beth Israel Lahey Health (BILH) Benefits team, the Benefits Specialist provides benefit administration support to our employee population. With a strong focus on service, this role will interact with all levels of staff, helping employees navigate through BILH's benefit programs and enrollment systems. This is a hybrid role, working primarily remotely with a monthly in-office requirement at the BILH System Center located in Charlestown, MA. Additional on-site days may be required during the annual Open Enrollment period each Fall.

Essential Duties & Responsibilities

• Support Senior Benefits staff in day-to-day benefits administration, including responding to employee inquiries through the use of our online ticket system in partnership with the BILH HR Service Center.
• Uphold BILH policies, state and federal policies and laws, and protect PII / PHI during daily benefits administration.
• Participate in New Employee Benefits Onboarding activities, including reviewing benefits information and required onboarding steps in Workday, communicating benefits information to new hires over email, and helping employees to understand and elect benefits during their New Hire election period.
• Research and resolve benefit enrollment errors, working closely with vendor contacts to ensure timely resolution of enrollment errors.
• Develop and maintain positive working relationships with internal BILH partners and external vendors.
• Complete project-based work as assigned, including assisting in Annual Open Enrollment planning and execution, annual audits, and data entry into Workday.
• Communicate Benefits Department process and policy updates to internal and external stakeholders.
• Process and track benefits related claims and invoices, including life insurance claims, premium billing, and others as needed.
• Support the benefits department and perform related duties and projects as assigned.

Organizational Requirements

Maintain strict adherence to the Beth Israel Lahey Health Confidentiality Policy.

Comply with all Beth Israel Lahey Health Policies.

Comply with behavioral expectations of the department and Beth Israel Lahey Health.

Maintain courteous and effective interactions with colleagues and patients.

Demonstrate an understanding of the job description, performance expectations, and competency assessment.

Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adhering to Customer Service standards.

Participate in departmental and / or interdepartmental quality improvement activities.

Participate in and complete Annual Learning

Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications

Education : Bachelor's degree or equivalent work experience required

Licensure, Certification & Registration : None

Experience : 2-3 years of related work experience with 1+ years of benefits administration. Experience with computer systems, including web-based applications and Microsoft Office applications. Experience with HRIS databases.

Skills, Knowledge & Abilities : Strong written and oral communication skills. Strong interpersonal, problem solving, customer service, and organizational skills. Knowledge of Benefits concepts, practices, policies, and laws.

Preferred Qualifications & Skills

Workday experience preferred.

Key Business Relationships

1. VP, Director, and Manager To support daily activities of the Benefits Department to meet the overall goals of the Department and Beth Israel Lahey Health.

2. Benefits Colleagues To collaborate while working to administer benefits and improve processes

3. All Colleagues To serve as a resource and represent BILH HR and Benefits

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled