Director, IT Operations

Job Description

Job Description

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

SUMMARY

The IT Operations Director is a critical leader responsible for the health, stability, and efficiency of the company's IT infrastructure and services. This role oversees day-to-day IT operations, including service desk, incident response, problem and change management, and infrastructure support. A key part of this position is leveraging the ServiceNow platform to streamline workflows, enhance service delivery, and ensure compliance with healthcare industry regulations like HIPAA. The ideal candidate is a strategic leader with a deep technical understanding, excellent people management skills, and a proven track record of using ITIL principles and ServiceNow to drive operational excellence in a healthcare environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Operational Management & Leadership :

• Lead and mentor a team of IT professionals, including help desk analysts, field support resources.
• Oversee and manage daily IT operations, ensuring the stability, performance, and security of all systems and services.
• Develop, document, and enforce IT policies and procedures to ensure consistency and compliance.
• Manage and monitor key performance indicators (KPIs) and service level agreements (SLAs) for all IT services, using ServiceNow dashboards and reporting to measure and improve performance.
• Act as a primary escalation point for major incidents, ensuring timely communication and resolution.
• Manage and monitor the operational budget.

2. Service Desk Leadership :

3. Infrastructure & System Support :

4. Compliance and Security :

5. Communication and Collaboration :

QUALIFICATIONS

EDUCATION AND / OR EXPERIENCE

LOCATION

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.