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BDC (Business Development Center) Agent - Apply Here for Future Opportunities

BDC (Business Development Center) Agent - Apply Here for Future Opportunities

iGo GroupColumbia, Kentucky, United States, 42728
Hace 10 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

About iGo Motors

We are here to make trustworthy, affordable transportation available in every community we serve.

When people in our communities don't have access to quality transportation, our communities suffer. When parents can't get back and forth to work, the grocery store, school, important meetings, the doctor, or evening and weekend activities, families suffer. When employees aren't able to show up to work on time due to vehicle issues, businesses suffer. Transportation is an important part of our lives that we rarely think about until it's not there.

At iGo, our dedicated team works hard to continuously improve our entire process, innovating and discovering better methods, so that we can provide you with a higher quality vehicle at a better value. We want to ensure that bad credit, job status, and past financial struggles won't stop you from owning a dependable car.

While solving transportation problems is our number one priority, it doesn't stop there. We are constantly striving to improve every aspect of our business to ensure that the vehicle you purchase from us continues to serve you well for the life of your contract and beyond.

People need to go places. We ensure they get there.

Pay Range : $17–$25 / hour (based on experience, department versatility, and leadership readiness)

Leads | Service Appointments | Payment Support | Growth-Focused Leadership Role

To be considered for this role, please click this link and fill out the Culture Index Survey. You will not be considered without filling out this survey.

https : / / go.cultureindex.com / s / RVodlFlTF3

About the Role

We're building a Business Development Center (BDC) and we're looking for someone to help lead it .

As the BDC Manager , you'll oversee day-to-day activity across lead follow-up, service scheduling, and simple payment collections. This role is ideal for someone who thrives in fast-paced environments, enjoys creating structure, and is ready to coach and lead others .

This isn't a call center. It's a communication hub and in this leadership role, you'll help shape how we connect with customers, streamline follow-ups, and support multiple departments

What You'll Lead

Lead Management & Sales Support

  • Oversee how inbound leads are handled timely responses, CRM follow-ups, appointment setting
  • Train and coach team members on follow-up flows, scripting, and lead qualification
  • Ensure no opportunity falls through the cracks

Service Scheduling

  • Manage inbound service requests and coordinate scheduling
  • Create consistent expectations for tone, professionalism, and follow-through
  • Escalate concerns to the Service Advisor when needed
  • Collections Support

  • Guide team members in setting simple Promise-to-Pay agreements
  • Ensure payment processing accuracy and account documentation
  • Direct escalated accounts to the collections team
  • Team Coaching & Development

  • Lead, train, and support a small team of BDC agents
  • Create structure around performance goals, call reviews, and process consistency
  • Collaborate with department heads to align communication across Sales, Service, and Collections
  • What We're Looking For

  • Experience in a dealership BDC, call center, or high-volume customer service role
  • Leadership qualities confident, composed, goal-driven
  • Detail-oriented and consistent in documentation, tracking, and follow-through
  • Comfortable wearing multiple hats (leads, payments, scheduling, CRM)
  • Open to either leading now or growing into a leadership role in the next 60–90 days
  • The pay range for this role is :

    17 - 25 USD per hour(Columbia, KY)

    PIa6730b18606d-30511-38202771

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    Bdc Agent • Columbia, Kentucky, United States, 42728

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