Front Desk Associate - Front Desk Agent - 2nd Shift - Part Time

Job Description

Job Description

Description :

Our Front Desk Agents serve our conference center guests by creating a welcoming and purposeful experience from the moment they arrive.

They bring God Glory by offering support, hospitality, and kindness in every interaction. As one of the first points of contact for our guests, it’s important that our agents are warm, helpful, and create a lasting positive impression. By serving in this role, you are helping us fulfill our Mission of "Impacting Lives for God's Glory through Purposeful Hospitality!"

2pm-10pm

Part Time

Some weekends & holidays maybe required

Responsibilities

• Coordinates guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys to ensure a seamless check-in experience.
• Demonstrates a strong understanding of the reservation process, including providing accurate information, updating booking details, and communicating effectively with guests and relevant Conference Center departments.
• Delivers exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams with professionalism and courtesy.
• Executes cashier responsibilities, including accurately receiving, processing, and reconciling guest payments in accordance with established procedures.
• Oversees lost and found management and monitors Front Desk supply inventory, ensuring organized operations and timely replenishment of materials.
• Assists with end-of-conference procedures, including account reconciliation and billing support, to ensure accurate financial closeout
• Other duties as assigned

Requirements :

Education, Work Experience, and Other Qualifications

Physical Demands and Work Environment