Data Center Engineer

Job Description

Experience in manage a team of Deskside support Engineers and Adhering to SLAs

Experience in Managing Deskside Support Team

Good Customer Handling Skills and act as Single Point of Contact

ITIL Processes awareness and adhering to

Reporting to the Service Success Manager / Delivery Manager

Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

Troubleshooting technical issues

Ensuring that the processes are adhered to

Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup

Setup and troubleshooting printer / faxes / copiers / RF guns or phone equipment in offices.

Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

Troubleshooting network connectivity issues and diagnosing and solving hardware / software issues.

Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

Improves and maintains customer and employee satisfaction

Performing asset inventory activities as needed

Create documentation for process and procedures